Interior and spatial designer - MAAR AFRICA
(2021-08)
- Meet with clients to examine the space and understand the client's preferences and budget constraints.
- Create design plans, often using computer-aided design (CAD) software.
- Estimate the cost for the required furniture, flooring, artwork, and lighting.
- Oversee the implementation of the design, making sure that the timeline is met and costs are kept within budget.
- After the project is finished, meet with the clients to make sure that they are happy with the work.
Assistant Planner - MINISTRY OF LANDS, ENERGY, HOUSING & URBAN DEVELOPMENT – MACHAKOS COUNTY
(2020-06 - 2021-07)
- Develop initial ideas and acquire key information about potential projects, discuss requirements in detail with clients (the brief) and set project schedules
- Understand clients' needs and the needs of the people using the building to develop design concepts and establish final briefs
- Consider materials and costs according to budgets and negotiate project fees
- Conduct feasibility studies for projects
- Research and gather information and photographs relating to the project
- Produce 'sample' or 'mood' boards to present to clients
- Source products, e.g. fittings, furniture, lighting, finishes, decoration and dressing, and provide samples for clients
- Prepare detailed working drawings, designs, plans, models and schemes, often using computer-aided design (CAD) software
- Survey buildings
- Work in a team with other designers
- Supervise work at the design stage and on site
- Work closely with quantity surveyors to establish costs and work schedules on larger projects, with architects and other design professionals to determine the best use of space, and with manufacturers and contractors
- Identify new business and sell services to potential clients
- Keep up to date with new developments in the design industry
- Act as a project manager for the client throughout the construction stage, coordinating the design on site and managing the construction team - this may be required in some roles.
Executive customer care agent - ISON BPO
(2020-03 - 2020-06)
- Handle customer queries that come in via phone.
- Ensure quality metrics are met in calls handled.
- Ensure queries are handled within the service level agreements within the expected turnaround times.
- Take ownership of customer concerns and liaise with different departments to ensure resolution of customer queries.
- Investigate and resolve customer complaints to customer satisfaction
Interior and spatial designer - GEO AFRICA SURVEYORS AND ENGINEERS LIMITED
(2017-01 - 2019-05)
- Accompanying designers to client's meetings.
- Understanding the client's needs as well as making notes on special requests.
- Assisting designers in creating designs using CAD software and Adobe Photoshop.
- Research on ideas pertaining a given project and trends in the market.
- Accompany lead designer to source for materials, finishes and furnishing.
- Developing presentation slides and conducting client presentations at times.
- Accompany the lead designer to site to oversee the projects.
Landscaping Designer- Part time - MWALA CATHOLIC CHURCH
(2017-04 - 2017-07)
Worked as the lead designer and contractor in charge of:
- Designing and developing of plans, quotation for the compound space planning for the compound (lawn area, parking area, front façade guided by a theme of relaxing and inviting theme.
- Meeting client and briefing them on every progress.
- Selection of appropriate plants for the compound to match the theme.
- Hire labour and supplies to execute the whole project.
customer care agent - Nakama- Zuku campaign
- Respond to inquiries, complaints and requests from clients.
- Handle clients issues within the set AHT
- Escalate issues to the necessary departments
- Take notes for record purposes and future reference
