Phyllis Tom

Creative Interior and Spatial Designer with 7+ years delivering end-to-end design solutions across residential and commercial projects. Skilled in CAD, space planning, and client management — consistently delivering on time and within budget.

Interior and Spatial Designer - MAAR AFRICA

(2021-08)

• Lead full design cycle for diverse projects — client briefs, CAD drawings, material sourcing, and on-site implementation
• Manage project budgets covering furniture, flooring, lighting, and artwork, ensuring cost targets are consistently met
• Drive client satisfaction through structured post-completion reviews, maintaining strong retention and referral rates

Assistant Planner - MINISTRY OF LANDS, ENERGY, HOUSING & URBAN DEVELOPMENT – MACHAKOS COUNTY - Machakos County

(2020-06 - 2021-07)

• Developed design concepts, feasibility studies, and detailed CAD working drawings for county-level urban development projects
• Coordinated cross-functional teams including architects, quantity surveyors, and contractors to optimise space use and control costs
• Managed project timelines from initial brief through construction stage, producing mood boards and client presentations

Executive Customer Care Agent - ISON BPO

(2020-03 - 2020-06)

• Resolved inbound customer queries via phone, consistently meeting SLA turnaround targets and quality metrics
• Liaised cross-departmentally to investigate and close complaints, driving end-to-end ownership of customer issues
• Maintained detailed records to support continuous improvement in service delivery

Interior and Spatial Designer - GEO AFRICA SURVEYORS AND ENGINEERS LIMITED

(2017-01 - 2019-05)

• Supported lead designers in CAD drafting, client presentations, material sourcing, and on-site project supervision across multiple projects

Landscaping Designer - Part time - MWALA CATHOLIC CHURCH

(2017-04 - 2018-12)

Worked as the lead designer and contractor in charge of:

• Delivered end-to-end landscape design for compound space planning — including lawn, parking, and façade — managing labour, plant selection, and budget

Customer Care Agent - Nakama- Zuku Campaign

• Handled client inquiries and complaints within set AHT targets, escalating issues appropriately and maintaining accurate records

Bachelor of Arts - Interior Design - Maseno University (2012-09 - 2016-12)

Kenya Certificate of Secondary Education - Machakos Girls High School (2008-02 - 2011-11)