Pitty Wachira

I can successively fulfill any obligations requiring any responsibility upon any company. I believe in excellence and have always dedicated myself to assure the successful accomplishment of any company’s goals. My positive attitude and willingness to give a 100% make me a valuable asset to any organization that would employ me. I am confident that my skills will be an asset and positively impact any organization.

Bolt

Customer Service Specialist/ Bolt Food Restaurant Operations/ Safety Specialist 

- Building and maintaining a transparent and productive relationship with the customer service department and stakeholders ..

• Ensuring Customer Support has influence to improve the customers experience by providing timely, high quality analysis regarding the Customer’s current experience .

-Creating and delivering continual improvements to our customer, colleague and employee experiences.

-Identifying problems and opportunities to support the teams purpose and then initiate, own , and contribute to solutions.

-Engaging with the Customer Support Outsourced Suppliers effectively to support the companies goals .

-Onboarding and training new restaurants to the new food platform while ensuring they have a smooth experience with the app by providing efficient and timely responses to any query.

-Liaising with different insurance companies to ensure a smooth claims process of any high priority cases that may occur .

• Worked in 5 different markets including Uganda, South Africa, Ghana, Nigeria and Kenya .

deepAfrica

Head of Marketing 

-Creating content that attracts target markets and convert leads to customers.

-Managing all of the marketing channels utilized, including print and digital media campaigns, email marketing, social media marketing, content marketing, webinars, events .

-Collaborating with the Sales team to ensure Marketing Qualified Leads are funneled to the Sales team based on defined target personas.

-Conduct market research and competitor analysis to help inform practice strategy.

-Measure, analyze, and report on ROI across marketing campaigns and initiatives.

Shade Systems LTD

Sales and Marketing Representative 

• Initial contact for clients while providing customer care services and account management .

-Developing clear B2B strategies on how to carry out sales and marketing practices.

-Help create presentations for cooperate sales pitches .

-Provision of feedback to management and public relations on market research such as competitors and market viability.

-Liaising with the production team to ensure timely deliveries.

-Delivery of satisfactory goods to clients and receiving payments .

Sajeki

Brand Consultant

-Took stock counts/Wrote daily reports on stock.

-Liaising with company directors and their employees .

-Processing analyzing, and interpretation of data collection .

-Undertaking competitor analysis.

MOUNT KENYA UNIVERSITY

Diploma in Community and Clinical Nutrition