Purity Okaru
CUSTOMER SERVICE PROFESSIONAL.
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About
My core qualifications are :
● Managing operations
● Customer account management
● Complaint resolution
● Report preparation
● Microsoft Office and CRM
● Data entry and technical support
● Multi line phone etiquette
● Communication and teamwork
I am a Skilled customer service professional with over 5 years of successful client services, management and leadership experience. Dedicated to bettering the customer experience with reliable product education, timely assistance,helpful feedback and respectful conflict management response.
Enthusiastic and personable individual who enjoys working with people and building long-lasting relationships and product loyalty. Passionate about creating organizational success and bettering brand reputation through serving customers in a truly memorable way. I have built a track record for exceeding customer expectations on a consistent basis.
Experience
I am a skilled customer service professional with over 5 years of successful client services, management and leadership experience. Dedicated to bettering the customer experience with reliable product education, timely assistance,helpful feedback and respectful conflict management response.
Enthusiastic and personable individual who enjoys working with people and building long-lasting relationships and product loyalty. Passionate about creating organizational success and bettering brand reputation through serving customers in a truly memorable way. I have built a track record for exceeding customer expectations on a consistent basis.
Education
Mount Kenya University
Bachelors in Business management.
International Business Option.
