Queenrose Wanjiru

Results-oriented Human Resource and Administration professional with over seven years' experience supporting HR operations, workforce administration and employee relations within a manufacturing environment. My experience spans recruitment and onboarding, payroll and benefits coordination, HRIS administration, employee relations, performance management support and coordination of staff training and development. I work closely with both management and operational teams to maintain organized HR processes, compliant employee records and responsive support systems that support day-to-day business operations.

Over time, my responsibilities have expanded beyond traditional HR functions to include workplace compliance and safety coordination, supporting regulatory adherence, workplace risk management and insurance administration. This exposure has given me a broader operational perspective, allowing me to connect people management, compliance requirements and workplace safety while supporting employee wellbeing and strengthening organizational accountability.

Human Resource & Administration Officer at Kim-Fay East Africa Ltd (2020-10 – Present)

Lead HR and administration operations with expanded responsibilities in workplace compliance and safety coordination.

• Lead end-to-end recruitment and onboarding processes, including job advertisements, shortlisting, interviews, contracts management, induction, and orientation programs.
• Maintain and update employee records, HR databases, and personnel files to ensure full compliance with labour laws and internal policies.
• Payroll and benefits administration including collecting and verifying payroll inputs such as attendance, overtime, and leave and accurate statutory deductions in compliance with regulations in Kenya.
• Manage HRIS systems (Sage 300 People, Payspace, Acumatica) including employee queries and data accuracy.
• Coordinate staff training and development programs, identifying skills gaps through performance reviews and feedback, evaluating training effectiveness, coordinating NITA applications and follow up for reimbursement.
• Employee relations including acting as the first point of contact for employee concerns and grievances, coordinating disciplinary procedures including warnings, hearings and documentation, monitoring employee satisfaction and suggesting improvement initiatives.
• Facilitate performance management processes, including goal setting and training, probation reviews, appraisals, performance improvement plans and monthly reporting.
• Advise management and employees on HR policies, employee relations issues, and disciplinary procedures.
• Oversee day-to-day office administration including supplies management, office maintenance, service providers, and staff travel arrangements.
• Draft, review, and manage formal HR correspondence, internal memos, and reports for management and regulatory bodies.
• Implement staff engagement initiatives to improve morale, retention, and workplace culture.
• Coordinate and implement workplace compliance and safety programs aligned with statutory and industry standards (ISO 9001, DOSH, NEMA, OSHA, Kaizen).
• Conduct safety audits, risk assessments, and follow-up corrective actions to ensure a safe and compliant work environment (Fire Audits, Environmental Audits, Risk Assessments, Noise Level Survey and Air Quality Audits).
• Risk assessment and implementation of safety systems for machine safety, boiler safety, effluent treatment safety and enforce proper usage of personal protective equipment.
• Manage workplace incident reporting, investigations, claims tracking, and implementation of preventive measures.
• Oversee company insurance policies, including WIBA, medical, motor vehicle, and general insurance, ensuring claims and renewals are handled efficiently.
• Supervise Admin and Safety Officers, providing guidance, coaching, and performance support.
• Prepare and submit compliance reports to management and government authorities.
• Organize safety training sessions and workshops for staff to maintain awareness and regulatory adherence (Machine safety, Fire marshal, first aiders, Safety committee and coordinating fire drills).
• Develop, implement, and monitor internal HR, Admin, Safety and Compliance policies/procedures to enhance operational efficiency.
• Collaborate with department heads to integrate safety and compliance practices into day-to-day operations.

Human Resource & Administration Assistant at Kim-Fay East Africa Ltd (2018-07 – 2020-09)

Supported HR and administration operations in a manufacturing environment.

• Supported recruitment and onboarding for both casual and permanent staff.
• Maintained accurate HR records and personnel files in compliance with company policy.
• Assisted payroll processing, leave management, and benefits administration.
• Coordinated training programs, recorded participation, and followed up on outcomes.
• Supported staff performance management including probation reviews, appraisals, and performance improvement plans.
• Assisted with staff welfare initiatives and employee relations matters.
• Handled HR administration tasks including correspondence, report preparation, and internal communication.
• Supported ad hoc administrative duties such as travel arrangements and office supplies coordination.

Student Teacher at Muthua-ini Girls High School (2017-05 – 2017-09)

Teaching practicum experience.

Bachelor of Education (Arts) in Education – Kenyatta University (2014 – 2018)

CHRP-K in Human Resources – The College of Human Resources (2019 – 2021)

NEBOSH International General Certificate in Occupational Health and Safety in Occupational Health and Safety (2025 – 2026)

K.C.P.E in Secondary Education – St.

Agnes Birithia

Girls (2010 – 2013)