Racheal Maina

Detail-oriented and customer-focused professional with experience supporting customers through phone and email communication. Currently pursuing a Diploma in Marketing Management with a strong foundation in customer service, communication, problem-solving, and administrative support. Skilled at handling inquiries, resolving issues, maintaining professional relationships, and working effectively in fast-paced environments.

Seeking to apply my skills in Customer Support, Virtual Assistance, Customer Success, Administrative Support, and Sales Development where I can contribute to exceptional customer experiences while growing professionally.

Customer Support Assistant - Dulex Investment

Internship

• Responded professionally to customer inquiries through phone and email channels.
• Assisted customers with product and service information, ensuring clear communication and understanding.
• Supported complaint resolution processes by collaborating with team members to address customer concerns.
• Maintained accurate records of customer interactions and follow-up activities.
• Demonstrated strong active listening skills and professionalism while handling customer issues.
• Contributed to maintaining positive customer relationships and overall customer satisfaction.

Diploma - Marketing Management - Kiambu National Polytechnic (2023-09 - 2026-04)

Kenya Certificate of Secondary Education (KCSE) - St. Ann Girls Secondary School

Kenya Certificate of Primary Education (KCPE) - St. Ann Lifred Academy