Rachel Macharia

I am a motivated and customer-oriented Operations and Customer Service manager with 8 + years of experience in building client relationships, customer engagement, driving revenue and retention, and successfully working with commercial industries. I am highly proficient at Social Media Engagement, Problem Solving, Account Management, and Brand Activation Management.

I believe in paying attention to detail and having the ability to work in demanding, fast-paced business environments while maintaining professional organizational and interpersonal skills, as well as effective working relationships with division team members.Excellent communication skills and the ability to work as part of a team to meet or exceed objectives are required. I am currently seeking a full-time position to expand my areas of expertise.

I am a motivated and customer-oriented Operations and Customer Service manager with 8 + years of experience in building client relationships, customer engagement, driving revenue and retention, and successfully working with commercial industries.

• Diploma in Media and Journalism, Mageta Training Institute, Nairobi, 2010 
• Kenya Certificate of Secondary Education, Wanjohi Girls High School, 2008