Rackoz

Motivated and detail-oriented ICT graduate (awaiting graduation) seeking an entry-level position in IT support, system administration, digital media, or related fields. Experienced in technical support, data management, graphic design, and video production, with a passion for technology, creativity, and continuous learning. I aim to contribute effectively to organizational goals while continuing to develop my professional skills.

System Support Intern - Kenya Ports Authority (KPA) - Kenya

(2026-01 - 2026-04)

• Provided technical support to staff on hardware and software issues
• Installed and configured computer systems and applications
• Troubleshot network and connectivity problems (LAN & Wi-Fi)
• Configured and maintained routers and wireless networks
• Installed and configured printers, including network printers
• Performed routine system maintenance and updates
• Assisted in user account setup and access control
• Supported scanners and other office IT equipment
• Conducted accurate data entry and maintained digital records
• Assisted in data backup and basic cybersecurity practices

Data Clerk & Records Management Assistant - Government Office — Hon. Beatrice K. Elachi, MP - Kenya

Duration: 3 Months (Based on Office Activity)

• Performed data entry and records management, ensuring information was accurately captured and organized
• Managed and maintained digital and physical records for easy retrieval
• Assisted in resolving technical issues, including basic data recovery
• Worked in a dynamic environment where tasks depended on voter-related service demand
• Participated in a bursary data entry project, completing assigned work within one week compared to a previous group that took two weeks
• Selected to assist in additional data-related tasks due to efficiency and reliability

Graphic Designer & Video Editor (Freelance) - Self-Employed - Kenya

• Designed posters, flyers, cover art, and promotional graphics using Adobe Photoshop
• Created visual content for music projects and social media promotion
• Shot and edited music videos using professional editing techniques
• Used Wondershare Filmora for video editing, transitions, visual effects, and audio synchronization
• Applied creative storytelling and visual design principles to produce engaging content
• Managed video and graphic design projects from concept to final delivery
• Maintained organized project files and delivered completed work within deadlines

Diploma - Information and Communication Technology (ICT) - Nairobi Technical Training Polytechnic (2026)

KCSE Certificate - Ingotse High School (2022)