Timothy Barasa

ICT Support and Systems Administration professional with over six years of hands-on experience providing user support, ICT infrastructure support, hardware and software maintenance, systems administration, network support, and technical troubleshooting. Experienced in analysing, supporting and testing ICT applications; repairing and maintaining ICT systems and infrastructure; monitoring ICT equipment performance; identifying and reporting faults; and guiding users on the operation of ICT systems and infrastructure. Skilled in Windows environments, Windows Server, Active Directory, TCP/IP, DNS, DHCP, Microsoft 365, endpoint security and ICT asset management.

Cisco CCNA certified and holds a Diploma in Information Technology.

Freelance Graphic Designer - Self-Employed

(2026-01)

• Design and produce professional logos, business cards, posters, banners, flyers, wall stickers, labels and other marketing materials for individual and business clients.
• Manage graphic design projects from concept development and layout design through revisions, final artwork and print production.
• Use Adobe Illustrator, Photoshop and other graphic design tools to create high-quality digital and print-ready artwork.
• Work directly with clients to understand design requirements, provide creative solutions and deliver projects within agreed timelines.
• Prepare artwork according to printing specifications, dimensions, resolution and production requirements.
• Coordinate with printing providers and clients to ensure accurate reproduction of final designs.

Certified IT Technician / IT Support - Ebenezer Commercial Works Ltd.

(2025-02 - 2025-12)

• Provided Tier 1 and Tier 2 user support, resolving an average of 25+ workstation, printing, software and network incidents daily.
• Installed, configured, repaired and maintained desktop computers, laptops, printers and related ICT equipment across Windows environments.
• Deployed and configured hardware/software images, updates and security patches, achieving a 96% first-contact resolution rate.
• Performed preventive maintenance, monitored ICT equipment and endpoint performance, and identified and reported faults for corrective action.
• Managed centralized antivirus and endpoint security compliance across 50+ corporate endpoints.
• Supported high-availability automated weighbridge data systems, troubleshooting system and network faults and reducing unexpected downtime by 15%.

System Administrator / IT Support Officer - Ebenezer Commercial Works Ltd.

(2022-01 - 2025-02)

• Administered Windows Server environments and Active Directory, including user account provisioning, security groups, permissions and Group Policy.
• Designed and maintained local network infrastructure covering routing, switching, DNS, DHCP and secure corporate Wi-Fi.
• Provided user support, systems troubleshooting and technical assistance for ICT systems, applications and infrastructure.
• Monitored ICT infrastructure performance, investigated faults and coordinated corrective actions to maintain reliable ICT operations.
• Implemented backup and disaster recovery procedures for business-critical systems and data.
• Maintained ICT asset registers and technical documentation to support audits, maintenance planning and infrastructure management.

Computer Operator (Weighbridge Systems) - Ebenezer Commercial Works Ltd.

(2019-01 - 2021-12)

• Operated and supported automated weighbridge software and ICT systems, maintaining accurate data processing and reporting workflows.
• Identified system anomalies, network connectivity faults and equipment issues and worked with engineers on troubleshooting and corrective actions.
• Supported routine system checks, technical reporting and operational continuity of weighbridge ICT infrastructure.

Graphic Designer / Technical Assistant - Jabet Grafix & Jaymish Printing Works

(2012 - 2018)

• Provided first-line technical support for computers, printers and design workstations, including software installation, troubleshooting and routine maintenance.
• Supported users with operating system, application and hardware-related issues while maintaining reliable workstation operations.

Diploma - Information Technology - Nairobi Aviation College

Certificate - Software Engineering - Moringa School

Certificate - Graphics & Design - Glory Computer College

Certificate - Computer Operations - Glory Computer College