Raymond Jones

A highly versatile, disciplined, and tech-savvy Operations and Customer Relations Professional with over 12 years of multi-industry experience spanning construction procurement, manufacturing, safety administration, and textile sectors. Universally adaptable and recognized as an expert "Google student," I proactively master at least one advanced professional skill annually. Possessing a unique blending of technical accuracy for digital data entry/annotation and high-level relational skills for top-tier customer service, I excel at driving operational safety (HSE), auditing inventories, and building seamless corporate rapport under intense high-pressure deadlines.

I am an agile fast learner who operates autonomously with zero supervision, remains absolutely calm during organizational storms, and leverages constructive feedback for continuous excellence.

Operations, Procurement & Customer Relations Specialist at Cross-Industry Portfolio: Construction, Manufacturing, Safety & Textiles (2014 – Present)

Successfully coordinated and executed operations, data tracking, and customer-facing workflows with major multi-national giants and trusted micro-enterprises, including Unilever Kenya, British American Tobacco, Sayani Brothers LTD, Thika Cloth Mills, Nairobi Uniforms Center, Kadem Construction, Endroof Building Contractors, and Nimarl Fabricators.

• Served as the primary liaison and technical point of contact for corporate clients and vendors, resolving account queries, verifying material specifications, and ensuring elite service satisfaction.
• Managed end-to-end site procurement data inputs and material audits, keeping meticulous digital database entries to eliminate supply line bottlenecks and ensure high quality standards.
• Acted as a Certified Health, Safety, and Environment (HSE) Officer; designed safety tracking logs, led compliance briefings, drafted audit-ready compliance documentation, and handled workplace safety enforcement smoothly.

Kenya Certificate of Secondary Education (KCSE) – Kagio Mixed Secondary School

Kenya Certificate of Primary Education (KCPE) – Kihumbuini Primary School