Rebeccah Sammy
IT Trainee
Talent
NairobiMember since July 1, 2026
Windows (7/10/11)LinuxMicrosoft Office SuiteOutlook MailPABX SystemsPC componentsPrintersBiometric devicesData entryUser account setupBackup proceduresCustomer serviceTraining end users
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Windows (7/10/11)LinuxMicrosoft Office SuiteOutlook MailPABX Systems
About
Hardworking IT support professional with experience in hardware troubleshooting, software installation, user account management, and data entry. Seeking to leverage technical support skills in an entry-level IT role. Currently pursuing Diploma in Information Technology.
Experience
IT Trainee - Gertrudes Children's Hospital
- Responded to user service requests and resolved technical issues
- Supported PC hardware, desktop OS, and application software
- Performed minor equipment repairs and coordinated service needs
- Monitored ICT backups to ensure data recovery
- Provided PABX and Outlook Mail support
- Trained other interns and end users on new applications
- Set up user accounts and resolved password issues
Data Entry / IT Support - National Hospital Insurance Fund (NHIF)
- Registered new members and updated existing records
- Installed computer drives and software applications
- Repaired and replaced printers
- Performed biometric registration for members
Receptionist - Digital Onpoint Limited
- Managed reception area and visitor coordination
- Handled expense requests, billing cycles, and invoicing
- Maintained office supplies and stock lists
- Drafted and printed documents as needed
Receptionist - Frontier Marketing
- Received and directed visitors to appropriate offices
- Handled faxing, scanning, mailing, and filing
- Entered customer details into company databases
- Maintained digital and paper records
- Answered phone calls and provided information to clients
Education
Diploma in Information Technology - Information Technology (2024)
Certificate in Computer Packages - Computer Packages (2014 - 2014)
Kenya Certificate of Secondary Education - Mutonguni Secondary School (2009 - 2013)
Skills
IT Trainee
