Redempta Mutio

As a Customer Service Executive, I have developed strong communication and problem-solving skills to deliver exceptional service and ensure customer satisfaction. I have experience in handling inquiries, resolving complaints, and maintaining professionalism in high-pressure situations. I am skilled in using customer service software, multitasking, and analyzing feedback to continuously improve processes and provide outstanding customer experiences.

Overall, my career has equipped me with the ability to excel in delivering top-notch customer service.

I have 3 years working experience having worked as a customer service agent for both Airtel and Optica Companies as well as a sales consultant for Infonet Technologies.Additionally, I have a proven ability to multitask and prioritize tasks in a fast-paced environment. I am adept at using customer service software and systems to document interactions and ensure efficient handling of customer requests. I am also skilled in maintaining accurate records, generating reports, and analyzing customer feedback to identify areas for improvement and implement strategies to enhance customer satisfaction.

I have a bachelors degree in Travel and Tourism Management