Renson Ayoo

Dynamic Senior IT Administrator with 10+ years of expertise in IT infrastructure management, cloud computing, and network security. Proven track record of reducing network downtime by 95% and data loss by 80% through innovative solutions. Certified in AWS, CCNA, Microsoft 365, and Project Management, with a strong ability to lead cross-functional teams and deliver scalable, secure, and cost-effective IT systems.

Adept at aligning technology with business goals to enhance efficiency, minimize risks, and drive organizational growth.

Senior IT Administrator at Fujita Corporation Kenya (2019-11 – Present)

• Designed, implemented, and configured network infrastructure, including routers, switches, firewalls, and end-user devices to ensure secure and reliable connectivity.
• Manage operating systems, ensuring proper configuration, security, performance optimization, regular backups, and disaster recovery planning.
• Administer and maintain network infrastructure (routers, switches, firewalls, VLANs, and VPNs) while troubleshooting connectivity issues and implementing security measures.
• Provide technical support to end-users and supervise the helpdesk team to ensure timely issue resolution and excellent customer service.
• Lead IT projects from initiation to completion, managing timelines, budgets, and resources for successful system implementations and migrations.
• Conducting regular system monitoring, performance analysis, and capacity planning to optimize infrastructure resources and ensure scalability.
• Achieved a 95% reduction in network downtime through strategic planning and effective management.
• Implemented a novel data backup and recovery solution, resulting in an 80% reduction in data loss.

IT Officer at Umoja Shoe Company Ltd (2014-08 – 2019-10)

• Enforced IT policies, procedures, and security measures to safeguard company data, protect against cyber threats, and ensure compliance with industry standards and regulations.
• Managed user accounts, permissions, and access controls, on Active Directory to ensure proper user provisioning and adherence to security protocols.
• Conducted user training and workshops to enhance IT literacy and promote best practices in data security, software usage, and IT policies.
• Collaborated with vendors and service providers to procure hardware, software, and IT services, negotiating contracts, and managing relationships to ensure cost-effectiveness and timely delivery.
• Maintained accurate documentation of IT systems, configurations, procedures, and troubleshooting guides, facilitating knowledge sharing and efficient support.
• Evaluated and applied cybersecurity measures, including firewalls, antivirus software, intrusion detection systems, and employee training, to protect against cyber threats and data breaches.
• Stayed up to date with emerging technologies and industry trends, conducting research, and making recommendations for technology enhancements, cost savings, and process improvements.
• Collaborated with teams and stakeholders to identify technology needs, assess requirements, and recommend solutions to strengthen operational efficiency and support business objectives.

ICT Assistant at Transafrica Motors Ltd (2012-04 – 2014-07)

• Provided technical support and assistance to end-users, troubleshooting hardware and software issues, and resolving technical problems promptly to ensure smooth IT operations.
• Assisted in installing, configuring, and maintaining computer systems, servers, networks, and peripherals, ensuring proper functionality and optimal performance.
• Conducted software installations, upgrades, and patches, ensuring compatibility and adherence to licensing agreements.
• Assisted in managing and maintaining AD users, authorization, and access, ensuring data security and compliance with IT policies.
• Monitored and responded to IT helpdesk tickets and requests, offering timely decisions and outstanding customer service to end-users.

IT Technician at Computer for Schools Kenya (2011-05 – 2012-03)

• Controlled the inventory management of IT assets, including tracking hardware and software licenses, maintaining accurate records, and coordinating equipment procurement and disposal.
• Conducting routine network and system monitoring, performing backups, and implementing security policies for protection against data loss and unauthorized access.
• Participated in IT projects, including software upgrades, data migrations, and deployments, assisting in testing, documentation, and user training.
• Setting up and support of audiovisual and conference room equipment for meetings and presentations.
• Stayed up to date with new technologies and current trends, seeking opportunities to enhance technical knowledge and skills.

Bachelor of Science in Information Technology – Jomo Kenyatta University of Agriculture & Technology (2016 – 2020)

Diploma in Business Information & Communication Technology – Institute of Advanced Technology (2009 – 2011)