Reteti Kepas
Technical Specialist | System Support
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About
I am a quality-focused IT specialist with over 7 years of experience working with end-users and infrastructure support teams to deliver systems and application support. I excel in systems support for software, hardware, and networking. I have gained experience in providing comprehensive technical support to clients and companies.
I am adept at leveraging analytical thinking skills to prioritize tasks, identify technical issues, and provide timely resolutions. Having worked with teams across the globe, I have honed cross-cultural communication abilities to convey innovative ideas to diverse audiences with varying technical expertise while focusing on customer needs.
Experience
Technical and Training Specialist - Cross-functional Team Leadership · Problem Solving · Critical Thinking · Team Leadership · Train Users · Troubleshooting · End User Support · Assessment · Hardware Installation · Configuration Management · Reporting & Analysis · Android OS
Education
Bachelor of Business Information Technology - Strathmore University
