Rholex Austine

Configured ONTs/ONUs, routers, and CPE equipment for FTTH deployments. Diagnosed fibre faults using optical power measurements and fibre-testing equipment. Troubleshot fibre cuts, attenuation, connectivity, and customer network issues.

Fiber To The Home Technician at National ISP (Rongai) (2026-05 – Present)

• Configured ONTs/ONUs, routers, and CPE equipment for FTTH deployments.
• Diagnosed fibre faults using optical power measurements and fibre-testing equipment.
• Troubleshot fibre cuts, attenuation, connectivity, and customer network issues.
• Supported OLT/PON provisioning, subscriber activation, and network maintenance.
• Conducted site surveys, customer installations, and post-installation technical support.
• Maintained installation and fault records while ensuring adherence to safety and technical standards.
• Installed, spliced, tested, and maintained fibre-optic connections for residential and business customers.

IT Support Attaché at Information and Communication Technology Authority (Nyanza Region) (2025-05 – 2025-08)

• Installation and deployment of new software and hardware devices.
• Provision of user support services
• Routine maintenance of hardware and software equipment.
• Network deployment, monitoring and support.
• Documenting and filing of ICT related activities.
• IP telephony and support.

Freelance Data Analyst and Technical Consultant at Fiverr (2022-11 – 2023-12)

• Delivered client-focused software and data solutions, including market research, competitor analysis, and system optimization insights.
• Provided insights on system improvement and optimization, including ERP-style platforms for small businesses.
• Produced reports and dashboards to communicate project progress, timelines, and KPIs.
• Collaborated with clients remotely, ensuring solution alignment with business needs and maximizing user impact.

Bachelor of Science in Computer Science – Maseno University (2022-09)

Kenya Certificate of Secondary Education (KCSE) – St. Joseph's School, Rapogi (2018-01 – 2021-11)