Ritah Otieno
Health Records & Information Officer (HRIO)
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About
Dedicated and detail-oriented Health Records & Information Officer (HRIO) with 3 years of experience in health information management, patient registration, insurance processing, KHIS reporting, and data quality improvement. Strong knowledge of MOH tools, EMR systems, and hospital administrative workflows. Experienced in QIT participation and departmental supervision (HOD). Committed to accuracy, confidentiality, and improving patient flow.
Experience
Health Records & Information Officer at Patanisho Mat and Nursing Home (2022 – Present)
- Register patients and update accurate demographic and clinical information.
- Manage both manual and electronic patient files, ensuring easy retrieval and confidentiality.
- Handle NHIF, SHA and private insurance claims, ensuring proper documentation and timely processing.
- Compile and submit daily, weekly, and monthly MOH reports.
- Conduct KHIS data entry and validation to ensure high data quality.
- Participate in QIT meetings to improve service delivery and minimize errors.
- Serve as the Head of Department (HOD) for Health Records, supervising junior staff.
- Support clinicians and nurses by providing accurate and timely patient information.
Health Records Intern at MURANGA`REFERAL COUNTY HOSPITAL AND DAGORETI SUB-COUNTY HOSPITAL MUTUINI (2020 – 2021)
- Assisted with patient registration and file organization.
- Supported daily summary updates and MOH reporting.
- Entered patient data into EMR systems under supervision.
- Helped improve records sorting and reduce retrieval time.
Education
Diploma in health records & information technology – KENYA MEDICAL TRAINING COLLEGE (2026)
Certificate in Health Records & Information Technology – KENYA MEDICAL TRAINNING COLLEGE-NAIROBI CAMPUS (2019 – 2021)
Kenya Certificate of Secondary Education – OGANDE GIRLS NATIONAL SCHOOL (2015 – 2018)
Kenya Certificate of Primary Education – MATHARE 4A (2007 – 2014)
