Robert Mahali

Projects, Property & Operations Management professional with over 15 years of experience managing residential and commercial properties, vendor contracts, facilities operations, tenant relations, rent collection, project coordination, and multi-site service delivery across Kenya. Demonstrated ability to coordinate contractors, supervise fit-outs and snagging, oversee property handovers, manage operational budgets, and maintain strong client and stakeholder relationships. Experienced in working with plumbers, electricians, tilers, carpenters, surveyors, lawyers, and maintenance teams to ensure timely project execution and operational readiness.

Highly organized, commercially aware, and capable of operating independently in fast-paced real estate environments.

Operations Manager - Roma Management Solutions Ltd - Nairobi, Kenya

(2015-01)

• Oversee day-to-day operations across multiple residential and mixed-use properties, ensuring efficient service delivery and tenant satisfaction.
• Manage vendor and contractor relationships including cleaning, security, landscaping, lifts, plumbing, electrical, and water treatment services.
• Coordinate maintenance works, inspections, preventive maintenance schedules, and contractor performance reviews.
• Develop and monitor OPEX and CAPEX budgets while implementing cost-saving initiatives and procurement controls.
• Supervise support staff, maintenance teams, and outsourced service providers across multiple sites.
• Prepare operational, compliance, and management reports for stakeholders and property owners.
• Coordinate tenant onboarding, lease support processes, rent follow-up, and issue resolution.
• Conduct site inspections, identify defects/snags, and coordinate rectification works before handover.
• Liaise with lawyers, contractors, suppliers, and consultants on operational and project-related matters.
• Ensure compliance with health, safety, and operational standards across managed properties.

Operations Manager - Exotic Management Company Ltd - Nairobi, Kenya

(2010-11 - 2014-12)

• Managed operations for newly developed residential properties including maintenance coordination and vendor supervision.
• Supported tenancy management processes including tenant onboarding, rent collection follow-up, and tenancy agreement coordination.
• Coordinated outsourced service providers and ensured timely response to maintenance issues.
• Handled resident communication, conflict resolution, and service logistics.
• Worked closely with lawyers and landlords on tenancy-related matters and rent recovery follow-up.

Operations (Cash Department) - Equity Bank Kenya - Gilgil Branch

(2009-09 - 2010-11)

• Managed high-volume financial transactions while ensuring compliance, accuracy, and customer service excellence.
• Recognized nationally for transaction efficiency and customer service performance.

Bachelor of Arts - Psychology with Minor in Public Relations - Daystar University