Robert Ouko

As a dynamic customer service representative with more than two years of experience in a call center, I have gained valuable skills in providing excellent customer service to a diverse range of customers. I'm well-versed in handling customer inquiries, resolving complaints, and providing timely and accurate information to customers. With my experience, I have developed strong communication skills, the ability to work under pressure, and a passion for providing exceptional customer service.

I'm knowledgeable in using various tools and technologies to manage customer interactions and ensure customer satisfaction. My experience in a call center has equipped me with the ability to work in a fast-paced environment and handle a high volume of calls while maintaining professionalism and efficiency.

Greenlight Planet - Nairobi, Kenya 07/2021 – 03/2023

 Tele-Collection Representative

• Managed approximately 200 incoming calls daily and resolved customer inquiries and complaints with professionalism and efficiency.

• Encouraged timely debt repayment and kept records of customer interactions, processed customer accounts, and filed documents.
• Collaborated with the team to quickly resolve customer complaints with the appropriate action.
• Accurately provided product and service information to the clients at their request.

 Tenspot Kenya Ltd - Nairobi, Kenya  01/2021 – 07/2021

 Credit Controller

• Managed approximately 150 incoming calls daily and effectively took appropriate action to encourage timely debt repayment.

• Effectively took appropriate action to encourage timely debt repayment.
• Resolved customer complaints with professionalism and efficiency and kept records of customer interactions, processed customer accounts, and filed documents.
• Collaborated with the team to quickly resolve customer complaints with the appropriate action.

 Prudential Life Assurance – Nairobi, Kenya 06/2019 – 06/2020

 Financial Advisor

• Bred productive relationships with clients and improved the capabilities of the sales representative team.

• Evaluated customers’ needs and financial status and proposed protection plans that meet their criteria.
• Developed marketing strategies, promoted all types of new insurance contracts, and suggested additions or changes to existing ones.
• Maintained book-keeping system, database, and records.

• Kips Technical College – Nairobi, Kenya– Present

Diploma – Business Management

• Generation Kenya - Nairobi, Kenya, February 2020

Certificate – Financial Services