Robert Opondo

Customer-focused retail professional with 4 years of experience in sales, customer service, retail operations, and team leadership at Umoja Shoe Company. Progressed from Sales Associate to Shop Manager, demonstrating strong customer relationship management, product knowledge, sales performance, complaint resolution, and daily store operations capabilities. Holds a Diploma in Business Management from Kenyatta University and possesses advanced proficiency in English.

Committed to delivering personalized customer experiences, building customer loyalty, maintaining high retail standards, and contributing to business growth. Seeking to bring a service-oriented mindset, leadership experience, and strong communication skills to Sephora.

Shop Manager at UMOJA SHOE COMPANY

• Oversaw daily shop operations to support efficient service delivery and a positive customer experience.
• Led and coordinated sales activities to meet business objectives and maintain customer satisfaction.
• Addressed customer enquiries, complaints, and service issues professionally, working toward timely and effective resolutions.
• Guided customers in selecting suitable products based on their preferences, needs, and budgets.
• Supported sales growth through product recommendations, upselling, and cross-selling opportunities.
• Monitored stock levels, product availability, and merchandising standards to maintain an organized retail environment.
• Supported staff coordination, task allocation, and adherence to customer service standards.
• Built positive customer relationships to encourage repeat business and customer loyalty.

Sales Associate at UMOJA SHOE COMPANY

• Delivered friendly, attentive, and personalized service to customers throughout the shopping experience.
• Identified customer needs and recommended appropriate products based on individual preferences.
• Explained product features, benefits, and value to support informed purchasing decisions.
• Processed customer purchases and supported point-of-sale transactions
• Responded to customer questions and resolved routine concerns with professionalism.
• Maintained product displays, store cleanliness, and merchandising standards.
• Contributed to sales targets by identifying customer needs and recommending complementary products.
• Developed strong product knowledge and communication skills while building lasting customer relationships.

Diploma in Business Management – Kenyatta University