Robert Ouko

Team player,hard working with Great leadership skills

Team leader at Samasource (2022-02 – 2025-12)

• Mark attendance sheet for my team
• Update Job schedule for accurate attendance reporting
• Report on tasks submitted by agents
• Real time QA for my team members to ensure they are doing the right thing
• Frequent floor walks to ensure every member is working
• Regularly acknowledge and encourage team members whenever they do i t exceptionally, i.e. when the attendance is good and all other metrics
• Update internal reports: Leave consolidated report, Weekly agent performance, Daily team performance

Data agent at Samasource (2017-12 – 2022-02)

• Write product descriptions and titles
• Classify products into different categories
• Maintain data work requirements by following data program techniques, procedures as well as meeting and maintaining the required quality threshold
• Verify entered data by reviewing, correcting, deleting, or reentering data; purging files to eliminate duplication of data
• Data annotation and segmentation

IT Support staff at East Africa Breweries Limited (2017-07 – 2017-09)

Providing network connection and general user support including training of staff on use of RF guns to scan the pallets in the warehouse and the ones coming from the production area.

Cashier at Jonsaga hotel (2015-07 – 2016-01)

Daily stocking at the end of each shift and balancing the cash flow.

IT consultant (Intern) at Ministry of Education (2015-01 – 2015-05)

General user support, machine maintenance, Weekly machine inventory and network management.

Bachelor of Science in IT in Information Technology – KCA University (2016-01 – 2017-08)

Diploma in Information Technology in Information Technology – KCA University (2013-05 – 2014-12)

Kenya Certificate of secondary Education – St Daniels' high school (2007 – 2010)

Kenya Certificate of Primary Education – Babadogo primary School (1999 – 2006)