Wimsy Onyango
IT Technician with 6 years of experience
About
Detail-oriented IT Technician with 6 years of experience providing technical support, troubleshooting hardware/software issues, and maintaining network systems for end users. Skilled in diagnosing and resolving desktop, server, and connectivity problems, managing user accounts and permissions, and performing routine system maintenance and upgrades. Strong communicator known for translating technical issues into clear solutions for non-technical staff, with a track record of minimizing downtime and improving help desk response times.
Experience
Fibre & Network Technician - Elephant Technology Network - Kenya
(2026-02 - 2026-04)
- Mikrotik configuration.
- ONU/XGS-PON configuration.
- Install and commission FTTP/FTTH connections for residential and small business customers, consistently achieving a first-time-right rate above 95%.
- Perform fusion splicing and mechanical splicing on single-mode and multimode fibre using Fusion splicers; terminate SC/APC and LC connectors to industry standard.
- Use OTDR, optical power meters, and visual fault locators to test, certify, and document cable runs; interpret loss budgets and identify faults.
- Pull and route fibre cable through existing ducting, trunking, and overhead routes; drill and seal building entry points to building regulations.
- Liaise directly with customers to explain installation progress, resolve concerns on site, and hand over completed works with clear documentation.
- Maintain accurate job records in the company's field management system.
- Install fibre cabinets, underground ducting, and cable chamber installation.
- Supported fibre blowing operations and assisted with jointing work under direct supervision.
- Completed site health and safety inductions, maintained tool inventory, and ensured PPE compliance for the team.
- Gained familiarity with GIS mapping tools and as-built drawing updates.
- Hotspot configuration and installation.
IT Support - Kibos Paper and Packaging - Kenya
(2023-06 - 2025-10)
- Coordinate with users and management teams to establish system requirements for specific software solutions.
- Install, configure and update Oracle.
- Configure, install and maintain CCTV cameras.
- Escalate advanced customer issues to next-level support or managers to facilitate resolution.
- Conducted tests and inspections of products, services, or processes to evaluate quality or performance.
- Document and maintained detailed records of support requests, escalations and actions taken.
- Orient staff to new equipment and systems, providing live demonstrations and answering questions.
- Communicate clearly, asking informed questions and listening actively to provide targeted support for technical issues.
- Diagnose program malfunctions, identifying root causes and implementing corrective solutions.
- Set up equipment based on staff needs and IT capabilities. Installed and performed minor repairs to hardware, software, or peripheral equipment, following user manual.
IT Support Technician - Musty Distribution Ltd - Kenya
(2018-08 - 2023-06)
- Installed, configured, and supported desktops, laptops, servers, printers, and peripherals.
- Install, configure and update SAP.
- Configure, install and maintain CCTV cameras.
- Diagnosed and repaired hardware and software faults using structured troubleshooting methods.
- Troubleshooting connectivity issues and replacing damaged cables.
- Responding to outages and restoring service quickly.
- Documenting repairs and updating network maps.
- Set up workstations, connected network cabling, and ensured proper system functionality.
- Installed and updated software to improve security and system performance.
- Prepared hardware specifications and supported procurement decisions.
- Created test reports and maintained detailed repair and service records.
- Supported teleconferencing and communication equipment.
Education
Bachelor's Degree - Computer Science - St Paul's University (2015 - 2018)
Kenya Certificate of Secondary Education - Rakwaro Mixed Secondary School (2003 - 2006)
Kenya Certificate of Primary Education - Nyamarimba Primary School (1995 - 2002)
