IT helpdesk support
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Self-motivated and reliable customer service oriented IT helpdesk with over 1 year of experience helping end-users navigate websites and resolving product and service related queries. Experienced in providing customer support both in person and on-call. Skilled at dealing with sensitive situations by employing emotional intelligence and always eager to offer support by doing extra of what is expected in delivering quality service and commendable results.
Digital School Coordinator - 05/2019 to 06/2020
Zetech University, Moi Avenue, Nairobi
Maintained the e-learning website with regular updates and audits.
Created accounts for e-learning students and logging in procedure.
Allocated online units to e-learning students.
Received and answered client’s queries about our products and services.
Prepared records of active clients for data entry and did follow up on inactive clients.
Provided weekly and monthly reports to the management.
Trained new students on how to navigate the digital school portal.
Bachelors of computing and informatics: Business Information Technology – 2021 to date
Mount Kenya University, Nairobi
Diploma: Business Information Technology – 2017 to 2018
Zetech University, Nairobi
