Ann Chelsey
ICT Support, Helpdesk, or Administrative role
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About
ICT graduate with hands-on experience in office administration, website development, transcription and customer service. Skilled in ICT support, data entry, Microsoft Office and basic web systems. Seeking an ICT Support, Helpdesk, or Administrative role to apply technical and organizational skills in a dynamic organization.
Experience
Office Administrator & Website Developer at Hostmasters (2025-03 – Present)
- Managed daily office administration and documentation
- Assisted in website development and updates
- Handled client communication and support
- Maintained digital records and office systems
Sales Assistant & Delivery Personnel at Zahori Kids Collections (2024-10 – 2025-02)
- Handled customer service and sales transactions
- Managed deliveries and order processing
- Maintained customer relations and satisfaction
Transcriber at Immigration Digitization Center (2021-05 – 2023-11)
- Transcribed official documents with high accuracy
- Performed data entry and record digitization
- Ensured confidentiality of sensitive information
Education
Diploma in Information Communication Technology (ICT) – Nairobi Institute of Business Studies (NIBS) (2023-01 – 2024-01)
Certificate in Information Communication Technology (ICT) – Nairobi Institute of Business Studies (NIBS) (2021-01 – 2022-01)
KCSE – Our Lady of Fatima Girls High School (2016-01 – 2019-01)
KCPE – Mwiki Primary School (2007-01 – 2015-01)
