Ronald Ongubo

Accomplished food and beverage service with over twenty years of experience in leading five star hotels, and golf clubs members and lodge in leading dining operations and enhancing guest satisfaction. Proficiency in staff training inventory control and ensuring adherence to health and safety regulations. Committed to delivering exceptional service and creating memorable dining experiences that drive customer loyalty and operational.

Food And beverage Supervisor - MÖven pick hotel and residence.

• Supervised daily operations of multiple dining venues ensuring high standards of service.
• Developed and implemented standard operating procedure for food and beverage staff.
• Conducted comprehensive training programs for new hires enhancing team performance.
• Communicated effectively with staff regarding menu changes and special events.
• Engage with guest to promote hotel services and gather feedback for improvements.
• Planned and coordinated special events driving increased customer engagement.
• Managed inventory levels and placed orders to maintain optimal stock.

BARMAN - THE NORFOLK HOTEL

• Drink preparation
• Customer service
• Cash handling
• Bar hygiene & safety
• Inventory control
• Compliance

HEAD BARMAN - MUTHAIGA GOLF CLUB

• Team leadership & training
• Bar operations / mixology
• Inventory & cost control
• Safety / compliance
• Staff scheduling

FOOD AND BEVERAGE SERVICE WAITER - Olukoruk Mara Lodge

• Customer service
• Greeting and seating guests
• Taking orders
• Ensuring satisfaction
• Processing payments

Certificate - food and beverage service techniques course - Kenya Utalii College (2003)

Kenya Certificate of Secondary Education (KCSE) - Moi High School Gesusu (1986 - 1989)

Kenya Certificate of Primary Education (KCPE) - Nyangusu Primary School (1978 - 1985)