Rosalia Lucy

Highly organized, adaptable, and dependable professional with a positive attitude and a track record of managing multiple priorities effectively. Seeking a challenging position where I can utilize my skills and contribute to achieving team goals. Collaborative, pioneering, and efficient in executing tasks.

Experience

april 2023-present

customer service representative, tayari networks

• Provide exceptional customer care to clients and technicians, handling calls, messages, and emails across various platforms. 
• Assist clients and technicians with technical troubleshooting
• Collaborate with the team to improve customer service processes and ensure the customers satisfaction.

JAN 2023 – May 2023

Digital/social media Marketing assistant, Focus Forward Partners

• Managed the social and digital marketing efforts for the company.
• Assisted as a customer service agent, ensuring customer satisfaction.
• Designed and managed websites while monitoring website performance for clients.
• Collaborated with the team to implement changes and updates.
• Optimized website content for better visibility through SEO strategies.
• Created engaging social media content and managed social media accounts.

Jan 2021 – April 2021

Assistant, National oil 

• Communicated with customers to help with their needs and schedule appointments.
• Assisted with clerical work, including data entry, filing, and document preparation.
• Supported the team in various office tasks to ensure smooth operations.

EDUCATION

Jan 2023

Fundamental of digital marketing, Google learning

Aug 2023

Bachelor’s in computer science, Kiriri women’s university