Rose Lorrine

Customer-focused Tourism Management professional with hands on experience in front office operations, sales and tourguiding. Skilled in delivering exceptional customer experiences, promoting services and building strong client relationships. Highly adaptable and eager to contribute to dynamic, international organizations in tourism, hospitality and customer service sectors.

Eyewear Consultant at Optica Limited (2023-01 – Present)

Eyewear consultant providing customer service and product expertise

• Assisted customers in selecting eyewear products, ensuring high satisfaction
• Provided expert advice tailored to customer needs and preferences
• Built strong client relationships, contributing to repeat business and sales growth

Sales Agent at Safaricom PLC (2022-09 – 2022-11)

Sales agent promoting telecommunications products and services

• Promoted and sold telecommunications products and services
• Engaged customers and clearly communicated products benefits
• Consistently met sales targets through persuasive communication

Tourism Intern at Mombasa Butterfly House (National Museums of Kenya) (2022-01 – 2022-04)

Tourism intern managing front office operations and conducting guided tours

• Managed front office duties including customer inquiries and bookings
• Conducted guided tours, educating visitors in biodiversity and conservation
• Supported marketing initiatives to attract and retain tourists

Diploma in Tourism Management – Technical University of Mombasa (2019 – 2023)

Kenya Certificate of Secondary Education (KCSE) – Ahero Girls High School (2015 – 2018)

Kenya Certificate of Primary Education (KCPE) – Xaverian Primary School (2007 – 2014)