Rose Nyasimi

Enthusiastic and organized customer service and business Development Manager professional with over 6 years’

experience in relationship management working as a liaison between corporates and clients. Adept in delivering superb interpersonal and communication skills, coupled with excellent relationship building capabilities and excellent negotiating abilities. History of success in de-escalating customer issues, enhancing customer experiences and satisfaction, and uniting teams to deliver exceptional service.

A creative thinker, problem solver and decision maker who effectively balances the needs of clients with the mission of the organization. My goal is to become a valuable mutual asset by providing efficient relationship management expertise and develop my skill set further in order to enhance the company’s purpose and profitability

 Comprehensive knowledge of customer relationship management and excellent management abilities.

 Ability to create and support client’s retention strategies for existing customer base and for new customers.

 Well-developed problem solving, relationship management, and risk analysis skills.

 Superior customer service skills to give clients’ the best experience possible and always look for ways to improve that experience.

 Adept at managing and streamlining administrative processes to reduce errors, improve accuracy and efficiency, and achieve organizational objectives.

 Possess excellent communication, interpersonal, management, and customer service skills.

 Can handle criticism, put-downs, arrogance, persistence or patronizing behaviors.

 Excellent telephone etiquette and attention towards personal grooming.

 Moi University-Communication Public Relations-Ongoing.

 Kenya Institute of Mass Communication, Diploma in Mass Communication –Film Production Option

-2007-2010

 Certificate in Computer Application Packages (Word, Excel, Access, Publisher, Adobe, Power point, E- Mail and

Internet

Kenya Certificate of Secondary Education (K.C.S.E), Kebabe Girls High School 2002 - 2005

 Mean Grade: C+

Kenya Certificate of Primary Education (K.C.P.E), Rangenyo Girls Primary School 1993-2000