Rosemary Mwangi

Dynamic and detail-oriented professional with extensive experience in housekeeping supervision and clerical duties, eager to contribute to a dedicated team. My background in sales and marketing, combined with hands-on trading experience, equips me with a unique skill set to enhance operational efficiency. I am passionate about maintaining high standards and fostering a positive work environment, and I am excited about the opportunity to bring my expertise to your esteemed organization.

Housekeeping Supervisor - JW Marriott Hotel - Nairobi, Kenya

(2023-11)

• Doing stocktaking and tracking to reduce waste and help cut costs.
• Implementing training programs and boosting staff efficiency and morale.
• Streamlined inventory management, cutting supply costs by 20%.
• Achieved a 95% guest satisfaction score through meticulous cleaning standards.
• Develop eco-friendly practices, increasing sustainability efforts.
• Planning day allocations to ensure proper staffing for the day's tasks, ensuring they are completed and meet company standards.
• Inspect the guest rooms and public areas to ensure all amenities are well replenished.
• Communicate to staff the traces, requests, and preferences, and follow up to ensure they are placed in the rooms before guest arrivals.
• Developed a guest feedback system, improving service responsiveness.
• Coordinated with maintenance, reducing repair times.
• Developed a quality control checklist, improving room inspection accuracy.
• Monitored compliance with health and safety regulations, ensuring a safe environment.

Housekeeping Supervisor - Qwetu Students' Residency - Nairobi, Kenya

(2020-12 - 2023-10)

• Mapping and manning daily duty allocations. Training staffs.
• Stock management, requisition, and distribution of housekeeping materials and detergents.
• Check-in and check-out inspections. Supervision duties.
• Planning and managing duty rotas for off and leave.
• Spearheading routine fumigation and inspections.
• Filling and tracking housekeeping documents.
• Ensuring health and safety precautions are observed.

Housekeeping Supervisor - Villa Leone Guest House - Runda, Kenya

(2013-01 - 2018-12)

• Led a team of 15 housekeepers, boosting efficiency in making the guest house one of the best hotels.
• Implemented training programs, reducing onboarding time by 50%.
• Coordinated with management to optimize scheduling, increasing coverage.

Internship - Clerical Duties - Kiambu Teachers Sacco Society Ltd. - Kiambu

(2005-01 - 2005-02)

Customer Service. Front office duties. Office clerical duties. Filling and file tracking. Loans appraisals and dispatchment and checking the portfolios.

Sales and Marketing Department - Office Clerical Work - Mocal Kenya Limited - Nairobi Kenya

(2007-01 - 2007-12)

Streamlined office processes, boosting team efficiency by 30%. Maintained accurate sales records, improving reporting accuracy by 40%.

Trader - Self Employment - Kiambu, Kenya

(2008-01 - 2013-12)

Cultivated strong client relationships, increasing retention by 25%.

Diploma - Business Administration (KNEC) - Meru Technical Training Institute (2004 - 2006)

Certificate - Computer packages - Latest Institute of Business & Computer Studies (2005 - 2005)

Kenya Certificate of Secondary Education - Gatitu Secondary School (2000 - 2003)

Kenya Certificate of Primary Education - Kiawandiga Primary School (1991 - 1999)