Customer Care Specialist
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I am jovial, hardworking, punctual, a team player and always ready to learn something new. I have great communication and public relation skills which has greatly helped me in my career as a customer service specialist.
I believe my 8 year experience in Customer Care and support will be a major contribution to you.
My career background includes handling and managing customer queries and complaints and escalations, coming up with response strategies, and coordinating customer service functionality within my team. Throughout my experience, I have skillfully handled customer communications, system trainings and problem solving to improve merchant satisfaction, and improved revenue within the organization.
I believe my technical skills and expertise in IT gives me a competitive edge. I am well presented with great oral and spoken communication skills as I interact with customers every day on phone and through email responses.
Bachelor’s degree - BBIT - Africa Nazarene University.
CCNA - Strathmore University
