Sada Kahindi

Detail-oriented Administrative and Front Office professional with 4+ years of experience in business administration, customer service, and records management. Skilled in supporting office operations, coordinating schedules, preparing reports, and managing high‑volume administrative workflows. Currently completed a Bachelor of Business Management & Leadership (Human Resources) and Graduated in 2025 November, with strong foundations in organizational management and leadership.

Front Office Administrator / HR - Smoothtel and Data Solutions - Nairobi, Kenya

(2021-05 - 2022-09)

• Maintained and organized employee documentation and personnel files.
• Prepared, reviewed, and verified routine correspondence and administrative documentation.
• Assisted with payroll preparation and maintained staff leave records.
• Coordinated office schedules, meetings, deliveries, and administrative requests.
• Prepared daily and weekly reports covering customer feedback and operational matters.
• Centralized company information for easier retrieval.
• Recognized for excellent customer service and professional administrative support.

Front Office Agent - Comfort Gardens, Gigiri – Nairobi - Nairobi, Kenya

(2016-08 - 2020-03)

• Maintained accurate client profiles and updated customer information in the hotel system.
• Created and updated room reservations and processed payments.
• Responded to customer inquiries and coordinated airport transfers and conference reservations.
• Prepared requisitions for office supplies and maintained reservation records.
• Improved efficiency in shift handovers through well‑organized reservation records.

Bachelor of Business Management and Leadership - Human Resources - Management University of Africa, Nairobi (2019-01 - 2024-11)

Diploma in Business Management - Kenya Institute of Management (2014-01 - 2016-01)

Kenya Certificate of Secondary Education - St. Johns Girls High School (1998-01 - 2001-01)