Chief Technical Officer at Elite Network RDC (2019-05 – Present)
- Architected and executed the core network expansion across Kinshasa, Bukavu, Beni, Kalemie, and Butembo, increasing regional market penetration.
- Built and institutionalized a centralized technical support desk structure covering all national branches (Goma, Kinshasa, Bukavu, Beni, Butembo, Kalemie), establishing high-performance SLA cultures.
- Directed the complete design, engineering, and deployment of the Core Network Upgrade with zero operational downtime during transition.
- Implemented a rigorous cost-control framework across support managers, team leaders, and supervisors, optimizing administrative expenses, material usage, and labour to significantly reduce overtime wages.
- Maintained cross-functional alignment across sales, product management, engineering, provisioning, and network operations to drive the corporate service delivery strategy.
- Oversaw the deployment of technology upgrades to improve team operational efficiency with minimal disruption to live subscriber services.
- Developed management skills and technical capabilities of team leaders through continuous capacity building programs.
- Established a robust succession planning process across technical and sales units to guarantee corporate operational continuity.
- Monitored and reviewed daily priority workflows across multiple field branches to ensure target milestones were completed on schedule.
Operations Manager at Shinda Holding Ltd (Affiliate of Teleken Limited) (2017-07 – 2018-07)
- Commanded three technical rollout engineering teams deploying backbone fiber optic cables from Kampala to Katuna (Uganda-Rwanda border town), successfully linking networks across Nairobi, Kampala, and Kigali.
- Maintained comprehensive end-to-end project management frameworks, ensuring all deliverables met target timelines, quality baselines, and safety regulations.
- Authored technical training programs for engineering staff, optimizing machinery utilization and field safety controls.
- Provided engineering leadership and technical expertise to rapidly isolate and resolve severe field network maintenance problems.
- Maintained standard operating procedures across regional installation teams to stabilize network expansion outputs.
Technical Operation Manager at Greenline Technologies (2016-06 – 2017-06)
- Engineered internal technical support workflows that achieved an immediate 12% reduction in operational overhead costs during secondment from Teleken Limited.
- Monitored project timelines, isolated security liabilities, and resolved cross-functional bottlenecks at the base level to protect the firm from contract liabilities.
- Enforced structural cost controls across implementing managers and field supervisors to meet budget projections.
Project Manager / Quality Controller at Teleken Limited (2015-04 – 2016-04)
- Assumed complete command of logistics, equipment staging, support material procurement, and engineer training programs during the absence of the Logistics Officer.
- Enforced strict Certified Equipment Installation Standards (EHS), environmental regulations, and quality controls across all ongoing project sites.
- Audited and optimized the regional vehicle fleet management process, driving it to maximum capacity while minimizing fuel and transit wastage.
- Streamlined internal communications to eliminate operational time wastage within the logistics and technical departments.
Project Supervisor at Bandwidth and Cloud Services (2012-07 – 2013-07)
- Partnered with project manager and finance teams to model project cash projections, track cross-border expenses, and reconcile material usage and hours to prevent budgetary leakage.
- Built a reporting system for earth-build metrics, checklists, and workload history, resulting in a 100% compliance score on strict corporate audits.
- Consolidated regular project progress reports to supply project manager with data for informed implementation decisions.
Regional Engineer at African Digital Networks (2010-12 – 2012-06)
- Defined and monitored firewall environments in alignment with IT security policies to safeguard corporate and client network architectures.
- Maintained a 100% customer requirement compliance rating by designing rigid system configurations and system documentation standards.
- Conducted structured data network fault investigations across localized and wide-area environments to restore services.
Technical Field Engineer at Green Future Limited (2009-06 – 2010-11)
- Maximized network uptime and investor confidence by resolving persistent network outages and collaborating with architects on performance optimization.
- Formulated engineering solutions to upgrade resilience profiles for high-traffic corporate network environments.
- Programmed network upgrades and coordinated deployment schedules alongside principal network architects.
Senior Technical Support Manager at Malawi Net LLC (Green Future Malawi Entity) (2008-06 – 2009-05)
- Coordinated firmware and hardware deployment upgrades across core regional data network equipment during operational secondment from Green Future.
- Managed IP voice services, firewall configurations, and data center IP address allocations.
- Provisioned real-time remote technical troubleshooting and fault isolation for on-site engineers during network installations.
- Interfaced regularly with project management teams, tier-3 engineers, and service desks to secure service quality baselines.
Regional Project Engineer at Swift Global Kenya (2005-05 – 2008-05)
- Executed site surveys via GPRS tools, managing strict acceptances and system commissioning protocols to improve network rollout speed and uptime.
- Formulated performance improvement frameworks for the regional network rollout department to ensure timely infrastructure installations.
- Mentored technical staff on evolving internal engineering standards to elevate regional client certification metrics.
