Samson Ndeda
Customer service representative and sales manager
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About
I am a Bachelor of Education Arts[Kiswahili & History] graduate from Kenyatta University . I am a dedicated and self-motivated achiever who is committed to success. An adept at multitasking in a high pressured environment and my objective being to work as part of a team in a dynamic multi-cultural organization where I will be able to fit in and grow as a reliable and dependable employee of the firm with career growth prospects.
Experience
Jiji online marketplace • Apr 2022 – Apr 2023
Sales team lead
Key responsibilities
Assist Managers in Sales Strategy Development
Keep Informed of company New Products and Services
Set Sales Targets and Motivate Sales Team
Delegate Tasks and Set Deadlines focus on improving the job performance and sales of existing staff.
responsibility for the day to day activities of my team reporting on a weekly basis to Line Manager
Telesales agent and Customer service Agent
Jiji online marketplace • Sep 2021 – Apr 2022
Key responsibilities
Present, promote and sell premium services to existing and prospective customers
Establish, develop and maintain positive customer relationships with clients
Achieve agreed upon sales targets and outcomes within stipulated schedule
Expedite the resolution of customer problems and complaints to maximize satisfaction
Collaborate sales effort with team members and other departments
Keep abreast with services being offered, understanding new features and best sales practices to assist in boosting sales
Continuously improve sales skills through customer feedback, personal learning initiative
ALBERTYNE LTD/bet254 • Dec 2019 – Nov 2020
Provide information and handle complaints regarding the company's products or services
Selling the company's products
Identify and escalate issues to supervisors
Compiling a daily report and submitting to the supervisor
Provide product and service information to customers
Education specialist
MOI TEACHERS COLLEGE BARINGO • May 2019 – Aug 2019
Teaching Practice
Design educational activities that promote physical, social and intellectual growth of students.
Enhance learning abilities and good habits in children.
Communicate with parents about students' progress and development.
Maintain classroom records, cleanliness and orderliness.
Ensure a safe learning environment in the classroom.
Inculcate healthy habits and discipline in students.
Plan, develop and implement appropriate curriculum.
Maintain regular communication with parents and staff regarding students' progress.
Assist and support other teaching staff in implementing daily programs.
Help students to discover their creativity.
CUSTOMER CARE
ODIBET • Mar 2018 – Nov 2018
Answering phone calls and emails
Responding to customer questions and complaints and walking customers through basic troubleshooting or initial setup processes.
Selling products and services to clients
Document and report on customer feedback to improve the customer experience
Building good relationships with customers through open and interactive communication
Education
E D U C AT I O N
Bachelor of Education Arts
KENYATTA UNIVERSITY • Sep 2016 – Jun 2020
Kenya Certificate of secondary Education
St Mark's High School Cherangany • Sep 2012 – Jun 2015
