Samson Ojo

Detail-oriented professional with 5+ years' experience in customer service, client relations, and content moderation. Skilled at managing high-volume inquiries, ensuring compliance with platform policies, and delivering exceptional customer satisfaction. Currently expanding expertise in data analytics to integrate evidence-based insights into digital trust and customer experience, seeking to leverage content moderation expertise and growing data analytics skills to drive safe, data-informed digital platforms.

Content Moderator at Teleperformance (2023-06 – 2026-02)

• Review and moderate user-generated content across digital platforms to ensure compliance with community guidelines
• Identify and remove inappropriate or harmful content while maintaining accuracy and consistency.
• Handle sensitive material with professionalism and confidentiality.
• Collaborate with internal teams to improve moderation processes and policies.
• Maintain high productivity and quality standards in a fast-paced environment.

Customer Executive at Sun King (2022-08 – 2023-06)

• Assisted customers with product inquiries, purchases, and after-sales support.
• Educated customers on solar product usage and benefits.
• Resolved issues related to payments, installations, and product performance.
• Built strong customer relationships to enhance retention and loyalty.
• Worked closely with sales and technical teams to ensure seamless service delivery.

Customer Service Representative at iSON BPO (2019-02 – 2022-08)

• Responded to customer inquiries via phone, email, and chat, ensuring timely resolution.
• Handled complaints and escalations professionally, improving customer satisfaction.
• Maintained accurate records of interactions in CRM systems.
• Met performance targets including response time, resolution rate, and customer satisfaction scores.
• Provided product and service information to customers clearly and effectively.
• Handled 80–120 customer inquiries daily via phone, email, and chat.
• Achieved 95% customer satisfaction rating consistently.
• Resolved 90% of issues on first contact, reducing escalations.

National Diploma (ND) in Estate Management & Valuation – Waziri Federal Polytechnic (2012 – 2014)

Higher National Diploma (HND) in Estate Management & Valuation – Waziri Federal Polytechnic (2016 – 2018)