Samuel Gicheru

I am currently working as an Account Supervisor/Quality Analyst at Atlas Contact Centre In Nairobi, in this position am responsible for monitoring and evaluating the teams based on the key performance indicators (KPIs) that have been set Assist in the formulation of targets for individuals and teams

Hire and onboard new employees

Answer questions from staff and provide guidance and feedback

Anticipate escalation and take over calls when needed

Devise ways to optimize procedures and keep staff motivated

Measure performance with key metrics such as call abandonment, calls waiting etc., over the past years I have gained ample experience in the field of Customer service, Insurance sales, Engineering and Data entry with various companies.

I would describe myself as someone who is hard working, fast learner combined with my experience I believe that I can make a valuable contribution to your organization as the next perfect step in my career as I expect to develop myself.

I would like to further explain my motivation for Customer Service during a personal meeting, you can reach me

Thank you for your consideration, I look forward to hearing from you.

Engineer,Sales and Customer services professional

Diploma in Electrical engineering