Samuel Mutua Juma

Focus on applying technical skills such as Networking, Security, Coding, System and Database administration, Computer repair and Maintenance to solve problems such as enhance systems, drive business growth, emphasize continuous learning, efficiency, user satisfaction, and aligning IT initiatives with organizational goals for roles ranging from support specialist to IT Director.

ICT Consultant at Parlpointict (2019-05-15 – Present)

ICT Consultant providing IT solutions and support

• Connect IT efforts to company-wide goals either through project management, digital transformation or cost reduction
• Provide Excellent support, training and improving systems to boost productivity and satisfaction
• Diagnose issues, optimizing performance and implementing efficient solutions for hardware, software or networks
• Provide reliable technical support, resolve issues efficiently, and improve user experience through proactive monitoring and effective communication
• Lead cross-functional teams using Agile methodologies, manage IT projects from conception to completion, ensuring delivery on time and within budget while driving process improvements

Computer Technician at Richtechict (2018-12-05 – 2019-04-15)

Computer Technician providing hardware, software and connectivity support

• Assist users with hardware, software and connectivity problems via help desks or direct interaction
• Setting up, installing, maintaining and repairing desktops, laptops, servers printers and peripherals
• Installing, configuring, updating and troubleshooting operating systems applications and drivers
• Running diagnostic tests to identify issues, performing data recovery and fixing faulty components
• Setting up and maintain local networks (LAN/WAN), routers and ensuring internet connectivity
• Apply security patches, managing backups and helping users with security best practices (password, phishing)

Software Developer at Cloud Autodeed (2018-08-28 – 2018-11-30)

Software Developer focusing on web application development

• Build website and web applications (frontend and backend)
• Focus on server-side logic, database and application integration
• Upgrade existing software, troubleshoot issues and gather user feedback
• Analyze user needs by creating design plans, flowcharts and algorithms

IT Attachee at Mombasa County Government (2018-01 – 2018-04)

Attachment with Mombasa County Government performing IT support roles

• Software installation
• Troubleshoot, repair and maintenance of Computer and computer peripherals and Printer
• Installing, Configuring and maintain Computer Networks
• IT User Support
• Support LAIFOM, STS and IFMIS County Applications

IT Clerk at IEBC - Lunga Lunga (Kwale County) (2017 – 2017)

IT Clerk supporting election operations

• Biometric Voter Registration

Bachelor of Science in Information Technology – Kibabii University (2014-09-15 – 2018-11-23)

Certificate in Computer Application – Globoville College (2014-01 – 2014-03)

Kenya Certificate of Secondary Education – Mwakitawa Secondary School (2010-01 – 2014-11)

Kenya Certificate of Primary Education – Menzamwenye Primary School (2001-01 – 2009-10)