Samuel Nduati

Product Development and Digital Financial Services professional with hands-on experience supporting the development, testing, rollout, and operational stability of high-volume fintech products within Airtel Money. Experienced across product lifecycle execution, roadmap delivery, business requirements, UAT coordination, system integration, pilot rollouts, operational monitoring, defect management, stakeholder coordination, and performance reporting. Exposure across international money transfers, P2P transfers, cash-in/cash-out, card features, and lending services.

Strong ability to bridge business requirements with technology and operational execution while supporting reliable releases, service stability, customer experience, and continuous improvement.

PRODUCT DEVELOPMENT EXECUTIVE – AIRTEL MONEY at Airtel Africa (2024-11 – Present)

• Support development, testing, rollout, and operational stability of Airtel Money consumer products and services across multiple regions.
• Support product roadmaps covering cash-in/cash-out, P2P transfers, international money transfers, card features, and loan services.
• Translate business requirements into clear product deliverables, use cases, and structured documentation.
• Support product activities from requirements through testing, pilot rollout, launch readiness, and operational monitoring.
• Coordinate internal and external User Acceptance Testing (UAT) for new features, product enhancements, integrations, and system changes.
• Define testing entry and exit criteria, coordinate defect triage, and apply structured regression testing to reduce defect leakage.
• Validate functional and non-functional requirements, including performance and security considerations, and support release readiness.
• Work across Product, Technology, QA, Operations, Marketing, Sales, Customer Service, and other stakeholders to support product delivery.
• Monitor service-level agreements across shared services to support platform stability and operational continuity.
• Manage platform access roles and number-management workflows and produce weekly and monthly product performance reports.
• Support regional pilots, gather stakeholder and user feedback, and use findings to inform product improvements.
• Collaborate on go-to-market, customer activation, training, launch-readiness, and compliance activities.
• Maintain communication with internal teams and external partners regarding product updates, operational issues, and delivery activities.

END USER SUPPORT SPECIALIST / SOFTWARE DEVELOPER at Airtel Money – Upgrade & Migration Projects (2024-11 – 2025-06)

• Supported Airtel Money system upgrades and enhancements, contributing to seamless migrations and minimal customer disruption.
• Coordinated with Product, Engineering, QA, and Operations teams during platform enhancements.
• Supported defect tracking, technical documentation, release coordination, and operational continuity during system transitions.

ICT SUPPORT SPECIALIST / GRAPHIC DESIGNER at The Nyeri National Polytechnic (2024-05 – 2024-07)

• Provided ICT support across servers, workstations, printers, CCTV systems, and network devices.
• Supported LAN/Wi-Fi installation, configuration, optimization, ERP administration, and system maintenance.
• Led usability testing, coordinated UAT cycles, and designed test cases covering functional and non-functional requirements.
• Identified critical issues before deployment and conducted load and stress testing under peak conditions.
• Analysed user workflows and proposed UX improvements covering microcopy, step ordering, and error handling.

Bachelor of Science in Software Engineering – KCA UNIVERSITY (2020-09 – 2025-07)