Samuel Omweri

Detail-focused and result-oriented IT professional with extensive knowledge in troubleshooting IT-related issues with over 9 years’ experience. Dedicated, organized, and self-directed team player with strong written, communication, and leadership skills. Capable of identifying potential problems and providing recommendations for resolution.

Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.

FIS DEPARMENT-FUEL MARKING OPERATOR (NAKURU PS25) - SICPA KENYA LIMITED - Nairobi

(2026-03)

• Product Marking: Executing the physical marking of petroleum products on trucks before distribution.
• Calculation & Verification: Ensuring precise calculation of fuel volumes and accurate measurement of chemical markers before and after marking.
• Safety & Compliance: Strictly adhering to terminal safety guidelines, wearing required Personal Protective Equipment (PPE), and reporting near-misses or hazards.
• Stock Management: Accurately measuring and dispensing chemical markers. Unused markers must be safely returned to the main store at the end of every shift for reconciliation.
• Data Logging & Reporting: Compiling field data, calculating used versus required marker ratios, and maintaining detailed files for daily reporting and invoicing.
• Customer Relations: Representing SICPA professionally to stakeholders, including truck drivers and depot management
• Team work: exhibiting high standards of team work and collaboration.

Senior Project Officer-IT (Social Media Monitoring and Documentation) - NATIONAL COHESION AND INTEGRATION COMMISSION-NCIC

(2022-12 - 2023-11)

Investigation and Compliance Department

• Monitors and analyses social media platforms to curb online hate speech, ethnic discrimination and incitement to violence among other offences.
• Conduct daily reviews of all social media pages blacklisted by the commission and write daily/weekly reports.
• Conduct daily searches to unearth anonymous accounts spreading hate messages and report the same for investigation purposes.
• Use social media search tools such as Crowd tangle, to unearth hate speech keywords as defined by the commission.
• Monitor the cohesion website (forms) for any reported hate speech.
• Transcribe hate speech related video clips and forward to investigation office for action.
• Analyze hate messages reports within societal context and its effect on society.
• Manage the online platform database for receiving complaints on hate speech related activities.
• Generate monthly progress reports on the status of cases handled forwarding reports to relevant office.
• Monitor political rallies and counter any hate speech related cases.
• Collect and analyze information for effective reporting in relation to forensic investigations.

Network Administrator - BIZTECH CYBER CAFÉ

(2018-01 - 2022-11)

• IT support, helping client’s login and assist in problem solving.
• Hardware and software troubleshooting
• Wi-Fi and LAN management
• Network troubleshooting
• Computer and software installation
• Assist customers with downloads, printing, and encoding.

IT/Technical Assistant - Clique solutions ltd

(2016-07 - 2017-06)

• Assist technicians in handling routine customer issues.
• Answer and respond to customer calls and messages.
• Redirect customer calls to corresponding engineers and technicians.
• Provide technical assistance to office staffs as needed.
• Assist in software and hardware upgrades.
• Add or update workstations for office staffs.
• Perform routine PC maintenance and updates for performance efficiency.
• Supervise and process help desk support requests.
• Assist in maintaining Internet service, firewalls, and telephone systems.

IT support and data analysis - Office of the Prime Minister-Department of Reforms

(2011-03 - 2012-11)

IT Support monitors and maintains the company computer systems, installs and configures hardware and software, and solves technical problems.

• Installed and configured computer hardware, software, systems, networks, printers and scanners
• Monitored and maintaining computer systems and networks
• Responded in a timely manner to service issues and requests
• Provided technical support across the company (this may be in person or over the phone)
• Set up accounts for new users
• Repaired and replaced equipment as necessary
• Tested new technology
• Possibly trained more junior staff members

IT Support - Nzoia Sugar Co. Ltd

(2006-01 - 2006-04)

• Installed and configured computer hardware, software
• Monitored and maintaining computer systems and networks
• Provided technical support across the company
• Repaired and replaced equipment as necessary
• Data entry operations, Computer software usage and accounting.
• Introduction to computer and server hardware usage 2003 edition, Pc maintenance and repair.

CCNA (CISCO CERTIFIED NETWORK ASSOCIATE) - Kenyatta university cisco academy city campus (2012-09 - 2013-05)

Java programming College - Zetech College (2011-10 - 2012-01)

Bachelors - Business Information Technology - Kenya Methodist University (2009-01 - 2011-08)

Diploma in Information Technology - Information Technology - Eldoret Polytechnic (2005-01 - 2006-11)

Kenya Certificate of Secondary Education (KCSE) - Riokindo High School (1998-01 - 2001-11)

Kenya Certificate of Primary Education (KCPE) - Nyamuya Primary School (1989-01 - 1997-11)