Sarah Mwangi

Customer Experience Specialist bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Qualified at enhancing customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

My name is Sarah Nduta, I am 33 years old and very passionate about the quality of service and overall experience that customers get when interacting with a brand. I have had a fulfilling career in customer service working for a local Fintech MFS Technologies and a multinational ecommerce platform OLX.

My role gives me the opportunity to be a trusted customer advisor while still balancing the company needs.

I believe that I would be an asset to your organization as I have 6 years experience working in a fast paced call center. This has given me the ability to work under pressure and to handle different types of customers. In my role as a team lead at MFS Technologies I mastered the art of documentation as I was in charge of the call center Standard Operating procedures documentation and even came up with an escalation matrix document.

I look forward to having a chat with you to further explain how my skills can be helpful to the Flare Emergency Response team.

2009-2012-Diploma in Radio Production from The Kenya Institute of Mass Communication.