Receptionist - Autofit Kenya Co. Ltd - Kenya
(2025-08)
- Greet and welcoming customers and visitors by making them feel comfortable
- Appointing and scheduling services for customers
- Recording and keeping documents for future reference
- Photocopying and entering data into a computer
- Making invoices for customers
- Visitors and customer direction for conveniences
- Mail and correspondence handling for various companies and customers
- Customer enquiries and information e.g. repairs and services
- Answer and direct phone calls to appropriate personnel
- Managing the front desk by keeping it neat by ensuring the invoices and information services are available
- Arranging with customers when to pick the vehicles after servicing
- Explaining to new customers about our services
- Making everyday reports about the invoices made
Customer Care Assistant - Music Copyright Society of Kenya - Kenya
(2024-05 - 2025-06)
- Receiving walk-in visitors
- Greet and welcome members, visitors, and staff in a friendly and professional manner
- Answer phone calls, schedule appointments, and manage appointment calendars
- Directing visitors to the relevant offices
- Maintain cleanliness and organization of the reception area, waiting room, and front desk
- Assist with administrative tasks such as filing, faxing, and scanning documents
- Drafting quarterly customer service reports
- Ensuring the reception is presentable and well stocked with updated IEC materials
- Managing the switch board
- Receiving and escalating complaints to the relevant managers
- Receiving and registering feedback via the suggestion box and escalating the same to the respective manager
Producer - KBC Channel 1 TV - Kenya
(2025-01 - 2025-03)
- Content development and planning: I produced conceptualized new show ideas and developing script
- Production oversight: I coordinated all phases of production from pre-production planning to post-production
- Team coordination: I Collaborated with various departments, directors, camera crew and editors
- Quality control: maintaining the integrity and quality of the content into paramount
- Audience engagement: understanding the target audience, analyzing viewer feedback and ratings
Public Relations Industrial Attachment - Kenya Bureau of Standards (KEBS) - Nairobi, Kenya
(2022-05 - 2022-08)
Brand Ambassador - Safaricom PLC - Kenya
(2021-05 - 2022-09)
- Developing partnership with the third parties to meet strategic objectives
- Recruiting new outlets as per agreed penetration targets
- Educate and create awareness of all Safaricom products and services
- Carrying out research on competitor products and other trends
- Constantly improving business development activities
- Making sure campaigns run to deadline and budgets
- Identifying key marketing opportunities
- Setting the scope, implementation, management and review of marketing campaigns
- Training and delivery of business tools; ensuring Mpesa Agents are well trained at outlets
- Consumer training through roadshows and activation events
- Participating in BTL activities carried out by dealers, Agents and Airtel
- Carrying out Mpesa training forums as set out by ASM
- Delivering logbooks, registrations books and agents till numbers after training
- Dealer and Mpesa Agent sales tracking
- Ensuring availability of Safaricom airtime across all stocking outlets
- Ensuring merchandising standards developed are adhered to at all times and ensuring availability of merchandising materials at the dealers shop and Mpesa outlets
- Archive revenue through push of Airtime and devices from the dealer's shop to the retail outlets
- Achievement of assigned revenue on airtime and device sales on monthly basis
- Identify and recruit viable dealer shops- Mpesa agents' outlets
