Sales & Marketing - GO PROMOTIONS LTD
(2022-11)
- Answering client's questions in a professional manner as well as Maintaining a healthy relationship with the clients
- Developing strategies: Create and implement sales and marketing strategies to promote products, boost the brand, and reach target audiences
- Selling promotional Materials for branding i.e. Mugs, Gift Sets, Event Bands etc.
Digital Marketing & Content Creator Specialist - GENDON (Gastro, Endoscopy, Diabesity & Oncosurgery) Services
(2021-05 - 2022-10)
- Plan and monitor the ongoing company presence on social media (Twitter, Facebook, LinkedIn etc.)
- Assist in the formulation of strategies to build a lasting digital connection with patients
- Writing of Medical Blogs which are posted on various social media platforms and website
- Coordinate internal & external meetings using Google Calendar and MS Outlook reducing double-bookings by 100%
- Front Office Duties i.e., Patients registration in the clinic system, follow up on Insurance Pre-authorization and claim forms
- Prepared travel itineraries, briefing packs including security info, meeting schedules and contacts ensuring zero travel disruptions
Corporate Affairs & Communication, Internship - KENYA REINSURANCE CORPORATION LTD
(2020-07 - 2020-09)
- Writing of letters, memo's, reports, articles for Re- News and Internal Communication Bulletin
- Media Monitoring on Industry related news
- Conducting Customer Satisfaction Survey (Kenya Re feedback slips)
- Taking Photos for different occasions to be used in the Internal Communication Bulletin and Re-News magazine
- Prepared meeting materials and minutes for weekly SMT ensuring 100% follow-up on action items
- Plan and organize events i.e., Anniversary (KenyaRE@50), AGM
Digital Financial Services/ Customer Service, Internship - FAMILY BANK LIMITED
(2019-10 - 2019-12)
- Assisted in customer service duties i.e., Account opening, ATM application
- Participated in Digital Marketing Activation and Digital Financial Services i.e., Registration of mobile banking, Internet Banking, application of POS machine etc.
- Participated in Product promotion activities i.e., Visa, Mobile Banking (Pesa Pap) etc.
Guest Service Agent, Internship - CROWNE PLAZA NAIROBI AIRPORT
(2018-05 - 2018-08)
- Check in and Check out Procedure
- Handled Guest Complaints/Guest Requests
- Participated in internal external communication execution
- Participation in front office activities i.e., conducting customer satisfaction survey, briefing guest of hotel amenities
Front Office Administrative Assistant, Internship - ATTICUS HEALTH CARE
(2017-02 - 2018-04)
- Ensure smooth running and Management of the Clinic i.e. Receiving and Managing Patients at the Waiting Area
- Manage the Diary for the Clinic i.e. Book all appointments for the clinic and confirm them nearer to the appointment date
- Ensure that all patients attended in the clinic are invoiced i.e. if it is a corporate patient (Insurance, Hospitals, NHIF etc.) ensure that the invoice raised is attached to a duly completed claim form
- Assisted in event organization such as Medical Camps
Corporate Affairs & Communications, Internships - KENYA LAW REFORM COMMISSION
(2015-12 - 2016-02)
- Participated in corporate affairs activities i.e., Media monitoring, writing of memos, reports etc.
- Internal and external communication activities execution
- Participation in front office activities i.e., conducting customer satisfaction survey
- Assisted in event organization such as Press Conference, Team building, Workshops
Marketing & Business Development Representative, Internship - Kenya Post Office Savings Bank
(2015-04 - 2015-06)
- Participated in corporate communication activities i.e., Media Monitoring, writing of memo, reports etc.
- Participation in customer service activities i.e., conducting customer satisfaction survey
- Participation in products promotional activities – Money transfer service, VISA, Youth products
