Saviour Nyongesa

Detail-oriented and highly organized professional with over 3 years of experience in customer support, ISP operations, and operational coordination within fast-paced environments. Proven expertise in Executive Support, Administrative Support, Stakeholder Communication, and Project Coordination while managing multiple priorities and maintaining operational efficiency. Skilled in Calendar Management, Meeting Coordination, Travel Coordination, customer relations, reporting, and handling sensitive information with a high level of Confidentiality and professionalism.

Adept at supporting executives and teams through strong communication, problem-solving, multitasking, and process management capabilities in remote and dynamic work environments.

Tier II Support Engineer at Savanna Fibre Kenya Ltd (2025-11 – Present)

• Provided high-level Administrative Support and operational coordination by managing service requests, tracking workflows, and ensuring timely issue resolution.
• Coordinated communication between technical teams, field engineers, and stakeholders, demonstrating strong Stakeholder Communication and Executive Communication skills.
• Managed incident prioritization, task delegation, and follow-ups while maintaining accurate documentation and operational records.
• Supported internal reporting processes through preparation of daily operational updates, reports, and status tracking documentation.
• Demonstrated strong Project Coordination and organizational skills while handling multiple assignments simultaneously in a high-pressure environment.
• Maintained professionalism, accuracy, and Confidentiality when handling customer and operational information.

Customer Care Representative – ISP Operations at Savanna Fibre Kenya Ltd (2025-07 – 2025-10)

• Served as the primary point of contact for customer inquiries, demonstrating excellent Executive Communication and client relationship management skills.
• Coordinated schedules, technician assignments, and service follow-ups while ensuring timely communication and workflow efficiency.
• Supported cross-functional teams through effective Meeting Coordination, task tracking, and operational follow-ups.
• Prepared and maintained service records, reports, and documentation with strong attention to detail and accuracy.
• Managed multiple priorities while maintaining professionalism and delivering excellent customer experiences in fast-paced environments.
• Assisted in operational planning and workflow organization to support service delivery and customer satisfaction.

Customer Care Representative – Technical Support at Nakama Tech Company (Zuku Fibre) (2024-04 – 2025-06)

• Delivered professional Customer Support and Administrative Support through phone, email, and CRM platforms.
• Coordinated with internal departments to resolve customer concerns, demonstrating strong Cross-Functional Collaboration and communication skills.
• Managed documentation, ticket tracking, reporting, and customer follow-ups while ensuring timely issue resolution.
• Assisted in maintaining organized records and operational workflows to improve service efficiency.
• Demonstrated excellent multitasking, prioritization, and problem-solving skills while handling high-volume customer interactions.
• Maintained professionalism and handled sensitive customer information with a high level of Discretion and Confidentiality.

Bachelor's Degree in Procurement and Supply Chain Management – South Eastern Kenya University (SEKU)

Certification in Fire & Safety and First Aid – International Safety Training Centre

KCSE Certificate in B Plain – Khasoko Boys High School