Shammim Randu

Results-driven and client-focused Operations and Customer Service Professional with over 6 years of experience in operations management, immigration consultancy support, customer relations, and front office administration. Skilled in overseeing daily business operations, managing teams, coordinating client services, handling sensitive documentation, and improving workflow efficiency. Strong ability to multitask in fast-paced environments while maintaining professionalism, confidentiality, and high-quality customer service standards.

Operations Manager at Semji Immigrations (2025-11 – Present)

• Oversee daily office operations and ensure smooth workflow across departments
• Coordinate immigration and visa application processes for clients
• Supervise staff performance and maintain high service delivery standards
• Review and verify client documents before submission
• Handle escalated client concerns and provide effective resolutions
• Maintain accurate client records, reports, and operational documentation
• Develop operational procedures to improve efficiency and customer satisfaction
• Coordinate appointments, consultations, and follow-ups with clients
• Ensure compliance with immigration procedures and company policies

Operations Manager at Taji (2025-05 – 2025-08)

• Managed overall operations for the umbrella business covering catering services and bottled drinking water distribution
• Oversaw branch operations in Kilimani and Nanyuki to ensure smooth daily activities
• Supervised staff scheduling, performance, and service delivery
• Coordinated inventory management, procurement, and stock control
• Ensured quality standards were maintained in catering and water supply operations
• Managed customer relations and resolved operational issues efficiently
• Prepared operational reports and monitored business performance
• Coordinated logistics, deliveries, and branch communication
• Implemented procedures to improve efficiency, productivity, and customer satisfaction

Customer Service Manager at Swiftpass Immigration (2023 – 2025)

• Responded to visa and immigration-related inquiries professionally
• Scheduled appointments and guided clients through application procedures
• Managed sensitive client information with confidentiality
• Resolved customer complaints and provided timely updates on applications
• Assisted clients in preparing required documentation
• Maintained organized records and follow-up systems

Receptionist at Mor-Free Cleaning Company (2021 – 2023)

• Managed front desk reception and incoming calls
• Scheduled appointments and handled correspondence
• Provided administrative and office support
• Assisted clients and visitors professionally
• Maintained office records and filing systems

Librarian / Receptionist at Kenya National Library Service (KNLS) (2018 – 2020)

• Assisted library users with information and resource access
• Registered members and maintained records
• Supported literacy and educational programs
• Managed front office reception duties and customer assistance

High School Diploma – St. Barnabas Girls High School (2014 – 2017)

Primary Certificate – Muhoroni Furaha Primary School (2013)