Sharon Cherono
Customer support ,Finance and Operations Professional
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About
Detail-oriented and reliable finance and operations professional with over five years' experience in banking and microfinance environments. Skilled in account management, financial analysis, and customer support, with the ability to interpret financial information and communicate it clearly. Demonstrates strong attention to detail, accuracy, and professionalism when handling client accounts and financial data.
Currently pursuing CPA certification and seeking opportunities in finance, administration, operations, or remote support roles.
Experience
Client Account Officer at Momentum Credit Limited (2020-04 – Present)
- Manage and monitor client accounts, ensuring accuracy in balances, repayments, and records
- Assist clients in understanding account statements, repayment plans, and financial obligations
- Review account performance and follow up on outstanding balances in a professional manner
- Analyze portfolio data to support reporting and decision-making processes
- Handle account adjustments including restructures and payoff calculations
- Respond to client inquiries and resolve issues efficiently
- Work closely with internal teams to support smooth operations and service delivery
Customer Service Officer at Equity Bank Kenya Limited (2018-09 – 2019-09)
- Provided support to customers on accounts, loans, cards, and digital banking services
- Handled customer inquiries and resolved issues within set timelines
- Maintained accuracy and confidentiality when handling financial information
- Assisted with account updates, fraud-related concerns, and service requests
- Supported overall customer experience through clear and professional communication
Small Business Operator at Self-Employed (2017-01 – 2018-08)
- Managed daily business operations including sales, inventory, and customer service
- Maintained basic financial records and tracked business performance
- Built and maintained strong customer relationships
Finance Intern at Kenya Power and Lighting Company (KPLC) (2017-05 – 2017-07)
- Supported accounting and financial reporting functions
- Assisted in maintaining financial records and documentation
- Gained practical experience in finance operations and internal processes
Education
Bachelor of Commerce in Finance – Catholic University of Eastern Africa
