Sharon Kiget
Customer service representative
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About
Personal Profile
I am an independent and highly dependable professional having graduated with a Bachelor of Commerce, Finance Option. I am adept at recording transactions, compiling and analyzing data with the ability to perform other administrative duties. I have excellent communication and interpersonal skills coupled with the ability to multi-task while meeting deadlines.
I possess a great desire and drive to prosper in all work that I venture into. I have the ability to work within demanding accounting cycles and to month-end closing deadlines. I am looking forward to working in a dynamic and challenging environment that will enable me to gain more skills and experience to grow personally and professionally and to achieve organizational goals.
Experience
Customer Service Representative
Majorel Kenya Limited 2022 August to Date
Duties and Responsibilities
Call handling from the customers and resolving their issues
Responding to customers emails and chats
Identifying and assessing customer needs to achieve satisfaction
Resolving issues and troubleshooting technical problems
Responding to customers reviews
Customer Care Executive
Ison Xperiences (Airtel); 2021 July – July 2022
Duties and Responsibilities
Call handling from the customers and resolving their issues
Identifying and assessing customer needs to achieve satisfaction
Resolving issues and troubleshooting technical problems
Responding to customers reviews
Internship
Kericho County National Treasury; January 2020 – June 2020.
Duties and Responsibilities
Statutory deduction analysis and filling.
Preparation of bank reconcilition.
Confirming correctness of bank reconciliation.
Preparing, maintaining, and managing records of day-to-day transactions.
Filling of payment vouchers.
Writing and issuing cheques
Education
Education
2017 - 2020
Bachelor of Commerce, Finance Option Pioneer International University
2013 - 2016 Kenya Certificate Of Secondary Education
Professional Qualifications
Ongoing: Certified Public Accountants, Part I; KASNEB
2018 – 2019: Capital Market Authority Certification of participation in a national competition stage 1 to 3.
Computer literacy certificate.
