Sharon Miseda

Customer-focused professional with experience in front office operations, patient registration, telephone and email communication, complaints handling, appointment coordination, records management, and administrative support. Known for maintaining a calm, empathetic, and professional approach while handling customer inquiries and operational requests. Strong attention to detail, accurate data capture, problem-solving ability, and experience working with confidential records.

Comfortable communicating in English and Swahili and coordinating with colleagues to resolve customer needs efficiently.

HRIO at Africa Inuka Hospital, Milimani Branch (2024-07 – 2025-01)

• Received and registered customers/patients efficiently, ensuring accurate capture and maintenance of personal information.
• Booked and coordinated appointments, helping maintain smooth daily operations and a positive customer experience.
• Prepared and submitted insurance claims accurately, checking required information and supporting documentation.
• Stored, organized, and maintained records in line with established procedures, ensuring information could be retrieved efficiently.

Receptionist at Kisii Family Medical Center (2024-02 – 2024-07)

• Welcomed and registered customers/patients and directed them appropriately, providing professional front-office support.
• Handled customer inquiries and complaints through phone, email, and general correspondence professionally and promptly.
• Managed front-desk security and telecommunication systems while maintaining effective customer communication.
• Recorded messages accurately and ensured timely communication with the appropriate staff members.

Volunteer Biomedical Engineer at Bondo District Hospital (2023-03 – 2023-11)

• Responded to equipment breakdowns, investigated problems, and completed timely troubleshooting and repairs to minimize service disruption.
• Maintained accurate records of spare parts and consumables to support inventory control and operational continuity.
• Trained end users on proper equipment use and safety, demonstrating clear communication and customer support skills.
• Implemented preventive maintenance activities and documented equipment performance and maintenance needs.

Biomedical Engineering