Sharon Mutio

I am a highly motivated, self driven and proactive, I thrive on keeping projects running smoothly from kickoff through launch, and I ensure that I do proper planning for risks that may occur and deal with them when they do happen in such a way that possible benefit is maximized and damage is minimized.

Cellulant Kenya Ltd, Nairobi Kenya - Project Manager (Global & Local Merchants)

• End to end Project delivery – Initiation, planning, Execution, Monitoring & Controlling and closing of project per the project management plan. 
• Stakeholder management.
• Defining project scope and objectives, involving all relevant stakeholders across every project stage. 
• Taking part in Coordinating internal resources and third parties/vendors to ensure flawless execution of projects. 
• Ensuring that all projects are delivered on-time, within scope and within budget.
• Developing detailed project plans as approved by all relevant stakeholders and monitoring and tracking the tasks.
• Managing changes to the project scope, project schedule, project costs & Project Performance using different verification techniques.
• Ensuring that there is proper communication when there are risks or any other project issues.
• Managing and unlocking dependencies . 
• Maintain a healthy, transparent working relationship with all stakeholders.
• Frequent status update meetings with project teams- Daily SCRUM sessions with the project teams & frequent status meetings with customers to monitor project health.
• Tracking of project performance, specifically to analyze if customer requirements are met, expected quality is met, and customer delight is realized. 
• Developing and maintaining all project documentations.

May 2020 - October 2020

• Automated development workflows and deployment pipelines.
• Worked closely with other engineering teams to support in automated deployments.
• Reviewed and modified CI/CD principles, iteratively.
• Automated all processes.
• Monitored the performance of all systems and ensured system availability, scalability, and reliability.

Cellulant Kenya Ltd, Nairobi Kenya - Hub Engineer/SRE

Software Development

• Identifying and delivering service improvement across different markets. This involved reengineering existing software products to achieve high efficiency by eliminating bottlenecks and placing application logic fixes.
• Actively monitored project risks to foresee/identify potential problems and proactively identified solutions to address in advance.
• Advanced and ensured applications met continuous integration and deployment prerequisites for setup.

• Ensured that all software released by the software team was deployed and that it operated correctly.
• Ensured that all the relevant monitoring tools were deployed and setup for all services on the Hub system.
• Developed and Reviewed all documentation for all deployments and ensured they were up to date.

• Systems Utilization and Capacity Monitoring
• Applications SLA tracking.
• Analyzed metrics of existing applications and enlisting them on a service improvement track based on stipulated SLA.
• Identified trends and process variations as part of establishing a continuous improvement monitoring system.
• Ensured that services incidences that impacted the business were identified, reported on and managed at all times.

• Implemented all services and ensured that they operated correctly.
• Prepared System Uptime Reports for the service management meetings.
• Responsible for service improvement deliverables.
• Responded to all escalations from the level 1 support team.
• Post implementation reviews to ensure successful delivery and high performance was been achieved.
• Systems troubleshooting & problem resolution.
• Application fault diagnosis.
• Problem resolution.
• Liaised with service providers for problem resolution.

• Provided feedback on test cases and test coverage to the quality assurance team.
• Reviewed code for potential performance issues, reusability, and/or anomalies.
• Communicated best-practice on application development for delivery of better value.

Cellulant Kenya Ltd, Nairobi Kenya - Technical Support Engineer

• Proactively monitored all services using provided interfaces or any other channel.
• Logging of all detected issues and tracking as per the incident management process.
• Monitoring Gap identification and feedback.
• Researching, diagnosing, troubleshooting and identifying solutions to resolve customer issues.
• Ensuring frequent and proactive communication that was relevant, clear, accurate and timely as per the incident management process.
• Performing initial troubleshooting of tickets, ensuring that accurate troubleshooting was done for all tickets handled and recording all troubleshooting steps.
• Ensured that all issues handled were resolved within SLA and escalated as per the incident management process and a follow-up was done for all escalated issues.
• Timely completion of reports as per the set guidelines by the service analyst.
• Contributed to the knowledge efforts as required by the knowledge managers.

1. Infolaunch Africa - Project Management Professional Training
2. Institute of Software Technologies, Nairobi- Diploma in Oracle Database management & Development