Sharon Wangari

Customer Service Representative with experience delivering excellent customer service in hospitality and contact center environments. Skilled in handling customer inquiries, resolving concerns, maintaining professional communication, and working efficiently in fast-paced settings. A dependable, detail-oriented professional with strong interpersonal skills, computer proficiency, and the ability to work independently while contributing effectively to team goals.

Customer Service Representative - CCI Kenya

(2023-01)

• Handle customer inquiries through phone and digital communication channels while providing professional and timely support.
• Resolve customer issues efficiently while maintaining a high level of customer satisfaction.
• Accurately document customer interactions and update CRM systems.
• Escalate complex issues to the appropriate departments for resolution.
• Meet quality, productivity, and performance targets in a fast-paced contact center environment.
• Build positive customer relationships through empathy, active listening, and effective communication.

Waitress - Cascade Hotel

(2021-09 - 2022-12)

• Delivered exceptional customer service to hotel guests in a fast-paced hospitality environment.
• Took customer orders accurately and ensured timely food and beverage service.
• Maintained cleanliness and organization of dining areas to enhance the guest experience.
• Resolved customer concerns professionally while ensuring high levels of satisfaction.
• Collaborated with kitchen and service staff to deliver efficient and quality service.

Intern – Catering & Accommodation - Wogect Hotel, Mombasa - Mombasa

(2021-09 - 2021-11)

• Assisted with food preparation and guest service operations.
• Supported housekeeping and front-of-house activities.
• Maintained high standards of hygiene and food safety.
• Worked collaboratively with hotel staff to ensure smooth daily operations.

Chef - Cascade Hotel

(2021-05 - 2021-08)

• Prepared meals according to hotel quality standards.
• Maintained food hygiene and kitchen safety procedures.
• Assisted with stock control and food preparation planning.
• Worked efficiently in a fast-paced kitchen environment.

Waitress - Funcity

(2020-12 - 2021-03)

• Provided friendly and efficient customer service.
• Processed customer orders accurately and served food and beverages.
• Maintained cleanliness of service areas.
• Supported team members during busy service periods.

Certificate - Catering & Accommodation - Michuki Technical Training Institute (2019 - 2022)

Certificate - Computer Packages - Horizon Breeze College (2019 - 2019)

Kenya Certificate of Secondary Education (KCSE) - Hiriga Girls Secondary School (2015 - 2018)

Kenya Certificate of Primary Education (KCPE) (2006 - 2014)