Silvia Mugo

•Highly skilled software development professional bringing enormous talents for software design, development and integration. Offering advanced knowledge of in-demand programming languages. Background writing code and developing systems for Kimunye Tea Factory applications.

•Respectful self-motivator gifted at finding reliable solutions for software issues. Experienced in software development and offering skills in programming and Fluent in English and Kiswahili and accustomed to working with cross-cultural, global teams.

•Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

•Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

DIRECT SALES REPRESENTATIVE|FAMILY BANK

NAIROBI - September 2021 - Current

•Exercising judgment when dispensing information to maintain the confidentiality of sensitive information.

•Describing promotional offers and used persuasive sales techniques to upsell services and convince clients to apply for additional banking services

•Partnering with loan officers and financial advisors to provide clients with optimal financial solutions.

•Developed sales strategy based on research of consumer buying trends and market conditions.

IT Systems Assistant | KIMUNYE TEA FACTORY CO. LTD.

KERUGOYA - May 2019 - November 2019

•Provided client support on system operation and troubleshooting.

•Performed system analysis, documentation, testing, implementation, and user support for platform transitions.

•Resolved malfunctions with systems and programs through troubleshooting.

•Planned computer systems using information engineering, data modeling, and structured analysis.

•Investigated system issues and implemented resolutions to reduce downtime.

•Resolved or escalated problem tickets to resolve user issues.

BSc in Mathematics And Computer Science - Sep 2015 - Dec 2019

MASENO UNIVERSITY | Kisumu, Kenya

COMPUTER SCIENCE AND MATHEMATICS

Sep 2015 - Dec 2019

Cisco Certified Network Associate – Sep 2018 – Apr 2019

NETACAD ACADEMY | Online course

Networking certification