Simiyu Sali

Technical Support Engineer with 4+ years of experience in fintech environments, actively transitioning into DevSecOps and cloud engineering. Certified in Google Cloud (ACE), Terraform, ISC2 Cybersecurity (CC), and Oracle Cloud (OCI), with hands-on experience building CI/CD pipelines, provisioning Kubernetes clusters via Terraform, and implementing GitOps workflows using ArgoCD. Experienced in IAM, security monitoring, incident response, and cloud observability.

Passionate about embedding security into every stage of the delivery lifecycle.

Technical Support Engineer at 4G Capital (2022-01 – Present)

Promoted from Junior Support Engineer due to impact on system reliability and incident management. Managed complex technical issues in fintech environments with AWS and GCP monitoring.

• Promoted from Junior Support Engineer due to impact on system reliability and incident management
• Resolved complex technical issues by analyzing AWS OpenSearch logs and coordinating fixes, maintaining SLAs and minimizing disruptions
• Provided technical guidance for platform migration (Merlin I to Mambu), ensuring smooth integration and implementation
• Created comprehensive technical documentation, reducing onboarding time by 30% and enhancing incident resolution
• Monitored system performance via GCP Cloud Monitoring, escalating findings to prevent outages
• Handled escalations in Freshservice, improving escalation backlog clearance by 25% and ensuring timely ticket resolution
• Mentored junior support engineers, boosting team productivity by 15% through enhancing technical standards and best practices

Bachelor of Science in Mathematics and Computer Science – Kenyatta University (2018-09 – 2022-12)