Simonsabaa Munga

A dedicated and motivated ICT graduate who has successfully completed a Diploma in Information Communication Technology at Rift Valley National Polytechnic. Combines classroom training in networking, systems maintenance, cybersecurity fundamentals and programming with hands-on industrial attachment experience gained in a busy county government revenue department. Comfortable working both independently and as part of a team, with a track record of learning new systems quickly, troubleshooting hardware and software issues under time pressure, and supporting non-technical colleagues with day-to-day ICT needs.

Seeking an entry-level ICT, network support, or systems administration role where this foundation can be built on and put to productive use.

ICT & Revenue Department Attaché - County Government of Nakuru — Rongai Sub-County, Revenue Department - Rongai Sub-County

(2025-05 - 2025-08)

Completed a four-month industrial attachment within the Revenue Department of Rongai Sub-County, supporting both the department's day-to-day ICT infrastructure and its revenue-collection operations. The placement gave direct exposure to how ICT systems underpin public service delivery, and to the discipline required when handling licensing, permits, and financial data in a government setting. This attachment strengthened practical skills in systems support and data handling, and gave first-hand experience of professional conduct, confidentiality, and accountability required when working with public financial and licensing records.

• Analysis of statistical information — compiled and reviewed revenue and service-uptake statistics for the sub-county office, helping staff track collection trends and identify discrepancies for follow-up.
• System maintenance & troubleshooting — carried out routine checks on office computers and peripherals, diagnosed common hardware and software faults, and resolved issues to minimise downtime for revenue staff.
• Network support — assisted with maintaining the office LAN connection, checking cabling and connectivity, and escalating more complex network faults to senior ICT staff.
• Data collection and compilation — gathered field and counter data on revenue activity and compiled it into structured records ready for reporting to departmental supervisors.
• Issuance of licenses and permits — supported front-office staff in processing and issuing business licenses and permits to members of the public, ensuring records were accurately captured in the system.
• Revenue analysis — assisted in reviewing collection figures against targets, contributing basic analysis that helped supervisors understand performance across revenue streams.
• Software installation and updates — installed, configured, and updated office software and utilities on departmental computers in line with IT policy.
• Repair and maintenance — carried out first-line repair and preventive maintenance on ICT equipment, extending equipment lifespan and reducing the need for external technician call-outs.

ICT Technician - Aurex Computer Solutions

(2022-11 - 2023-03)

Worked as an ICT Technician at Aurex Computer Solutions, providing computer repair, maintenance and CCTV installation services to walk-in and on-site clients. The role covered the full range of first-line hardware and software support, as well as practical experience installing and configuring security camera systems — building a strong foundation in customer-facing technical support. This role developed hands-on repair, installation and client-support skills that complement the systems and data experience gained during the later industrial attachment.

• Performed computer repair and maintenance, including diagnosing hardware and software problems, replacing faulty components, cleaning and servicing computers, and troubleshooting system performance issues.
• Conducted hardware troubleshooting and maintenance for desktops, laptops, printers, and other computer peripherals.
• Installed, configured, and upgraded Windows operating systems and other required software applications.
• Installed and configured essential applications, drivers, antivirus software, and system utilities to ensure computers were ready for use.
• Provided software troubleshooting and technical support, resolving operating system errors, application problems, and other common ICT-related issues.
• Assisted with CCTV installation services, including mounting cameras, running and organizing cables, connecting cameras to recording devices, and configuring CCTV systems.
• Assisted in setting up and testing DVR/NVR systems, monitors, and CCTV cameras to ensure proper video recording and monitoring.
• Performed basic CCTV troubleshooting and maintenance, including checking connections, power supplies, cables, cameras, and recording systems.
• Provided technical assistance and guidance to clients on the proper use and maintenance of computer and CCTV systems.

Diploma - Information Communication Technology - Rift Valley National Polytechnic (2023-05 - 2026-03)

Kenya Certificate of Secondary Education (KCSE) - Kisanana Boys High School