Alfayo Robin

Detail-oriented IT Support Specialist with hands-on experience in ICT infrastructure management, system administration, and end-user technical support. Skilled in diagnosing and resolving hardware, software, and network issues to ensure seamless day-to-day operations. Experienced in managing user accounts, maintaining system security, performing backups, and supporting enterprise systems in both organizational and freelance environments.

Adept at working independently, maintaining IT documentation, and delivering responsive technical support in fast-paced settings.

Cybersecurity Intern - Energy and Petroleum Regulatory Authority (EPRA)

(2026-05)

• Streamlining cybersecurity operations and IT security initiatives under supervision.
• Collaborating in endpoint security monitoring, user account management, and access control administration.
• Participating in security awareness activities, incident reporting, and implementation of cybersecurity best practices.
• Supporting ICT infrastructure troubleshooting, secure system maintenance, and vulnerability mitigation activities
• Coordinating in system updates, antivirus management, and enforcement of organizational security controls
• Facilitating users on security-related issues and safe ICT usage practices

ICT Intern - Nairobi Centre for International Arbitration (NCIA)

(2025-05 - 2026-05)

• Provide first- and second-level technical support to users, resolving hardware, software, and network issues
• Install, configure, and maintain desktops, laptops, printers, and other IT equipment
• Support network operations including LAN/WAN connectivity and troubleshooting
• Manage user accounts, permissions, and access control using Active Directory
• Monitor systems, perform updates, and ensure optimal performance and security
• Collaborating in system backups and disaster recovery processes
• Maintain ICT asset inventory and technical documentation
• Contribution in implementation of cybersecurity controls and incident response
• Trained users on basic IT usage and security practices

IT Support Specialist - Freelance IT Support & Systems Administration

(2023-01 - 2024-12)

• Delivered on-site and remote IT support to individuals and small businesses
• Installed and configured operating systems, applications, and hardware devices
• Diagnosed and resolved hardware failures, software, and network connectivity problems
• Configured routers, wireless networks, and basic firewall/security settings
• Implemented data backup solutions and performed system recovery when needed
• Advised users on best practices for system security and performance optimization

ICT Attachee - Attain Enterprise Solutions Ltd

(2022-05 - 2022-08)

• Teamed up in ERP system (Microsoft Dynamics 365 Business Central) setup and support
• Supported system testing, troubleshooting, and user issue resolution
• Participated in database and system administration tasks
• Gained experience in enterprise IT environments and client support.

Bachelor of Science - Computer Science - South Eastern Kenya University (2019-09 - 2024-10)